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I’m confused. I just installed the affiliate plugin. Under Autoresponder settings, next to Aweber it says, “When checked the plugin will automatically sign up the customer of every transaction to your AWeber List specified below. If you want to selectively signup customers on a per product basis then use the Autoresponder settings of that product.”
But I don’t want the CUSTOMERS added to a list, I want the AFFILIATES added to a list.
Am I missing something here?
Moot question. I peeked into the database itself (using phpMyAdmin) and this user has a subscr_id in their membership db record.
…Doh!
Which makes me realize my initial question is also moot. He DOES have a membership on my site. In fact, he even logged in and filled out his profile. So he HAD to have gotten that email and completed his registration. I have no idea why he reported that he never got it.
The reason I couldn’t find his account before was that (apparently) he paid on paypal with one email address (paypal@hisdomain), but created his account with another email address (bob@hisdomain). I was searching using the email I saw in Paypal.
I told him to try recovering his password from the login error page. If that works I expect I won’t hear back from him…
Sigh…
I don’t see “subscriber ID” anywhere in Paypal. I see a “profile ID” – is this what you’re referring to?
If so, how do I add this to the member’s profile?
Also, I don’t see any emember id’s in the estore customer profiles, aren’t they supposed to be there?
I don’t know where to find the debug.
If I create an account manually, how does that get tied to their paypal subscription?
That makes sense. But this user doesn’t have such an account. I got an email from Paypal saying I have a new subscriber. I can see the subscription info in Paypal. But there’s no corresponding account on my site.
I’ve searched by his email. I sort by date and see no signups on that day.
What’s next?
If that’s the case, the message from eStore should be something other than “Could not find this Product ID in the product database.” Something more along the lines of “Payment refused by Paypal and/or customer”, so I don’t _waste my time_ trying to figure out _what I did wrong_!
Followup: I spoke to Paypal about this at length, and this is a case where the customer couldn’t or didn’t want to pay, as you said, so rather than cancel the recurring payment they just starved their Paypal account.
However, there is a *potential* issue that could trip up any of us who count on recurring membership fees. Take note – and this could affect you if you *pay* recurring fees as well.
A recurring payment is tied to a *specific* credit card or checking account debit card for backup charges. When that card expires or becomes useless for any reason, the recurring payment will fail if there are insufficient funds in Paypal. This is true EVEN if the account holder has tied their account overall to a new, working card.
So to be clear – when a Paypal account holder changes bank cards, existing recurring payments are STILL TIED TO THE CARD IN USE WHEN THE RECURRING PAYMENT WAS SET UP. The customer has to edit each recurring payment separately and associate it with the new card on file.
Bogus for the vendor to be sure, but it makes sense if you think about it.
I plan to craft a paragraph explaining this, and adding it to my auto-email that goes out after account cancellations.
Cheers!
Thanks for your help. What I don’t understand is how it happened…
When I first set up the site, I wanted users to be able to access only the month(s) of content they paid for. This required having a new membership level for every month. So I setup 24 different levels and configured it so each month’s level auto upgraded to the next month’s level. I figured that would hold me for 2 years…
When I realized that was just WAY too complicated and painful to manage, I went to a flat subscription model, with a single subscription level. You pay, you’re in, you can see everything; when you stop paying, you’re out. Done.
So I removed all those monthly levels, and added one called “Paid.” I also have one called “Comped” so I can give free access to friends, etc, and tell the difference, and I have a “Free” level for future use, that I’m not really using now.
Somehow the level “Paid”, even though it was set to “No Auto Promote”, got a “30” under “After # of Days From the Subscription Start Date” — so after 30 days paid users were being bumped to a new level…but I guess it didn’t know where to bump them TO, so it just used the first level in the drop down list, which happened to be “Comped”. This could spell real trouble if “Paid” was every limited and then that first level was “All Access” – no one would ever complain about that!
I guess the lesson here is if you stop doing Auto Promote, make sure all fields are empty in the “# of Days” column.
Again, thanks for your help.
No. All three membership levels have “No Auto Promote” under “Promote To.”
However, the Paid level had “30” under days after start date. I don’t recall putting it there, not sure where it came from.
Even if this were causing the odd behavior for member accounts, what’s going on with the page restrictions?
Update: as I said, I have three levels of membership. I had carefully made sure that all pages are protected, and that “Comped” and “Paid” have access to all restricted content–only a couple of pages are available to “Free” members only.
I’m now looking thru my site, and all protected pages are now showing access only for “Paid” level.
So we have a double whammy here. My pages are losing membership restrictions and my members are losing membership access!
HELP!
Update: this is now the default behavior. Nobody can access my site. Even my test account shows “Content is Restricted.”
I am effectively down!
This is now affecting three users.
I have noticed something else as well. I have 3 membership levels. One is “Free” one is “Paid” and one is “Comped.” I have “Secondary Memberships” enabled, but these are paying subscribers only – they should only have “Paid” selected.
Every time I go in to edit the user account, it has “Comped” shown in the drop down and “Paid” checked. I change the drop down to “Paid” and then deselect “Comped.” But as soon as the user logs in again, it switches back to “Comped” in the drop down.
Why would it add a membership level? Why would it change the default membership level?
Please advise!
