[buildersblueprint]

Hi Team,

Email functionality is working for Stripe but when we purchase from PayPal, we are not receiving any emails.

Please find log for eStore_post_payment_debug.log

[01/14/2021 12:37 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…
[01/14/2021 12:37 PM] – SUCCESS :Processing PayPal PDT…
[01/14/2021 12:37 PM] – SUCCESS :Saving transaction data for thank you page display.
[01/14/2021 12:37 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.

There is no log ipn_handle_debug.log for this date.

Please review and let me know the solutions ASAP.

[buildersblueprint]

Hi @Admin,
I have checked the other log and it is showing

[01/05/2021 12:09 PM] – SUCCESS :Sending product email to : theo.xxxxxx@gmail.com.
[01/05/2021 12:09 PM] – SUCCESS :Product Email successfully sent to theo.xxxxx@gmail.com.

but not received email yet.

As far as WP version is concerned, It is not not 5-6 years old.
It was released in Oct 2018.
So I don’t think, there would be any issue.

[buildersblueprint]

I am getting below log from stripe payment:

[01/05/2021 12:09 PM] – SUCCESS :Gateway to process: stripe
[01/05/2021 12:09 PM] – SUCCESS :
Cart ID:
Customer ID: xxxxxxxxxxx
First Name: THEO
Last Name: xxxxxx
Email: theo.xxxxxxxxx@gmail.com
Phone: +xxxxxxxxxxxxxxxx
Address: xxxxxxxxxxx
City:xxxxxxxx
State: xxxxxxxx
Zip: xxxxxxxx
Country: xxxxxx
First Name:
Last Name:
Email:
Phone:
Address:
City:
State:
Zip:
Country:
Gateway: stripe
Is eStore Checkout: 1
[01/05/2021 12:09 PM] – SUCCESS :Stripe – Creating a new customer
[01/05/2021 12:09 PM] – SUCCESS :
Array
(
[source] => xxxxxxxxxxxxxxxxxxxxxxxxx
[description] => xxxxxxxxxxxxxxxx
[email] => theo.xxxxxxxxx@gmail.com
)
[01/05/2021 12:09 PM] – SUCCESS :Stripe – Customer created successfully
[01/05/2021 12:09 PM] – SUCCESS :Stripe – attempting to charge the credit card
[01/05/2021 12:09 PM] – SUCCESS :Stripe – credit card charge was successful
[01/05/2021 12:09 PM] – SUCCESS :Charge ID – xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[01/05/2021 12:09 PM] – SUCCESS :Post payment processing task for gateway: stripe Is eStore CO: 1
[01/05/2021 12:09 PM] – SUCCESS :Doing WP eStore specific post payment processing tasks…
[01/05/2021 12:09 PM] – SUCCESS :
Array
(
[gateway] => stripe
[custom] => ip=xxxxxxxxxxxxxxxxx
[txn_id] => xxxxxxxxxxxxxxxxxxxxx
[txn_type] => cart
[transaction_subject] =>
[first_name] => THEO
[last_name] => MANIFAVAS
[payer_email] => theo.xxxx@gmail.com
[num_cart_items] => 1
[subscr_id] => xxxxxxxxxxxxxxxxxx
[address] => xxxxxxxxxxxxxxxxxxxx
[phone] => xxxxxxxxxxxxxxxxx
[coupon_used] =>
[eMember_username] =>
[eMember_userid] =>
[mc_gross] => 0.88
[mc_shipping] => 0
[mc_tax] =>
[address_street] => xxxxxxxxxxxxxxxx
[address_city] => xxxxxxxxxxxxxxx
[address_state] => xxxxxxxxxxxxxxxxxxx
[address_country] => xxxxxxxxxxxxxx
[address_zip] => xxxxxxxxxxxxxxxxxx
)
[01/05/2021 12:09 PM] – SUCCESS :Converted cart items into eStore items array
[01/05/2021 12:09 PM] – SUCCESS :
Array
(
[0] => Array
(
[item_number] => 1
[item_name] => Invitation To Tender
[quantity] => 1
[mc_gross] => 0.88
[mc_shipping] =>
[mc_currency] => AUD
)

)
[01/05/2021 12:09 PM] – SUCCESS :calling normal payment processing function
[01/05/2021 12:09 PM] – SUCCESS :End of eStore post payment processing tasks! Redirecting the customer to the Return URL.

• This reply was modified 4 years, 5 months ago by buildersblueprint.

[buildersblueprint]

Hi,

I have again purchased item with the live PayPal credentials and getting below logs:

[06/19/2020 12:29 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…

[06/19/2020 12:29 PM] – SUCCESS :Processing PayPal PDT…

[06/19/2020 12:29 PM] – SUCCESS :Saving transaction data for thank you page display.

[06/19/2020 12:29 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.

Please let me know if something is missing.

[buildersblueprint]

I have already enabled the logs settings and done PayPal IPN setting as well. But my log files are always empty. The log file permission is also ok.

[Author]

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