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[Support request] Not receiving email after purchase through Stripe or Paypal

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Not receiving email after purchase through Stripe or Paypal

Tagged: email, order email

  • This topic has 7 replies, 3 voices, and was last updated 2 years, 2 months ago by wzp.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 10, 2021 at 9:40 pm #82264
    buildersblueprint
    Participant

    Hi Team,

    I am not receiving order email after purchase.
    I have tested with Live and Sandbox account of stripe and paypal.

    I have checked the Log and it seems stripe is receiving the payment but User is not receiving the order email.

    WordPress: 4.8.15
    eStore: Version 8.1.6

    Please let me know what I need to do for this?

    January 10, 2021 at 10:03 pm #82265
    wzp
    Moderator

    Are the logs showing receipt or processing of an IPN from PayPal? If not, check step 5 of this checklist.

    January 11, 2021 at 6:07 am #82267
    buildersblueprint
    Participant

    I am getting below log from stripe payment:

    [01/05/2021 12:09 PM] – SUCCESS :Gateway to process: stripe
    [01/05/2021 12:09 PM] – SUCCESS :
    Cart ID:
    Customer ID: xxxxxxxxxxx
    First Name: THEO
    Last Name: xxxxxx
    Email: theo.xxxxxxxxx@gmail.com
    Phone: +xxxxxxxxxxxxxxxx
    Address: xxxxxxxxxxx
    City:xxxxxxxx
    State: xxxxxxxx
    Zip: xxxxxxxx
    Country: xxxxxx
    First Name:
    Last Name:
    Email:
    Phone:
    Address:
    City:
    State:
    Zip:
    Country:
    Gateway: stripe
    Is eStore Checkout: 1
    [01/05/2021 12:09 PM] – SUCCESS :Stripe – Creating a new customer
    [01/05/2021 12:09 PM] – SUCCESS :
    Array
    (
    [source] => xxxxxxxxxxxxxxxxxxxxxxxxx
    [description] => xxxxxxxxxxxxxxxx
    [email] => theo.xxxxxxxxx@gmail.com
    )
    [01/05/2021 12:09 PM] – SUCCESS :Stripe – Customer created successfully
    [01/05/2021 12:09 PM] – SUCCESS :Stripe – attempting to charge the credit card
    [01/05/2021 12:09 PM] – SUCCESS :Stripe – credit card charge was successful
    [01/05/2021 12:09 PM] – SUCCESS :Charge ID – xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    [01/05/2021 12:09 PM] – SUCCESS :Post payment processing task for gateway: stripe Is eStore CO: 1
    [01/05/2021 12:09 PM] – SUCCESS :Doing WP eStore specific post payment processing tasks…
    [01/05/2021 12:09 PM] – SUCCESS :
    Array
    (
    [gateway] => stripe
    [custom] => ip=xxxxxxxxxxxxxxxxx
    [txn_id] => xxxxxxxxxxxxxxxxxxxxx
    [txn_type] => cart
    [transaction_subject] =>
    [first_name] => THEO
    [last_name] => MANIFAVAS
    [payer_email] => theo.xxxx@gmail.com
    [num_cart_items] => 1
    [subscr_id] => xxxxxxxxxxxxxxxxxx
    [address] => xxxxxxxxxxxxxxxxxxxx
    [phone] => xxxxxxxxxxxxxxxxx
    [coupon_used] =>
    [eMember_username] =>
    [eMember_userid] =>
    [mc_gross] => 0.88
    [mc_shipping] => 0
    [mc_tax] =>
    [address_street] => xxxxxxxxxxxxxxxx
    [address_city] => xxxxxxxxxxxxxxx
    [address_state] => xxxxxxxxxxxxxxxxxxx
    [address_country] => xxxxxxxxxxxxxx
    [address_zip] => xxxxxxxxxxxxxxxxxx
    )
    [01/05/2021 12:09 PM] – SUCCESS :Converted cart items into eStore items array
    [01/05/2021 12:09 PM] – SUCCESS :
    Array
    (
    [0] => Array
    (
    [item_number] => 1
    [item_name] => Invitation To Tender
    [quantity] => 1
    [mc_gross] => 0.88
    [mc_shipping] =>
    [mc_currency] => AUD
    )

    )
    [01/05/2021 12:09 PM] – SUCCESS :calling normal payment processing function
    [01/05/2021 12:09 PM] – SUCCESS :End of eStore post payment processing tasks! Redirecting the customer to the Return URL.

    • This reply was modified 2 years, 2 months ago by buildersblueprint.
    January 11, 2021 at 4:52 pm #82270
    admin
    Keymaster

    Please check the eStore’s log file also which will contain more info in terms of the email sending. Check the eStore’s post payment processing log file and let us know what you see there.

    Are you really using WordPress 4.8? or was that a typo? That version is about 5 to 6 years old. That version will have many issues and should be upgraded to the latest.

    January 11, 2021 at 10:06 pm #82274
    buildersblueprint
    Participant

    Hi @Admin,
    I have checked the other log and it is showing

    [01/05/2021 12:09 PM] – SUCCESS :Sending product email to : theo.xxxxxx@gmail.com.
    [01/05/2021 12:09 PM] – SUCCESS :Product Email successfully sent to theo.xxxxx@gmail.com.

    but not received email yet.

    As far as WP version is concerned, It is not not 5-6 years old.
    It was released in Oct 2018.
    So I don’t think, there would be any issue.

    January 12, 2021 at 5:02 pm #82276
    admin
    Keymaster

    Thank you for the log data. The script is processing everything correctly. That’s good to see. You have an email delivery issue on this server (which is why the emails are not getting to the inbox).

    Fully read the following post which will be good information for you:
    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    Use an SMTP plugin so emails from your server are sent via SMTP which will help with the delivery issue that you currently have.

    January 18, 2021 at 3:22 am #82338
    buildersblueprint
    Participant

    Hi Team,

    Email functionality is working for Stripe but when we purchase from PayPal, we are not receiving any emails.

    Please find log for eStore_post_payment_debug.log

    [01/14/2021 12:37 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…
    [01/14/2021 12:37 PM] – SUCCESS :Processing PayPal PDT…
    [01/14/2021 12:37 PM] – SUCCESS :Saving transaction data for thank you page display.
    [01/14/2021 12:37 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.

    There is no log ipn_handle_debug.log for this date.

    Please review and let me know the solutions ASAP.

    January 18, 2021 at 4:47 pm #82348
    wzp
    Moderator

    There is no log ipn_handle_debug.log for this date.

    Please review this checklist.

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