Not receiving email after purchase through Stripe or Paypal

[buildersblueprint]

Hi Team,

I am not receiving order email after purchase.
I have tested with Live and Sandbox account of stripe and paypal.

I have checked the Log and it seems stripe is receiving the payment but User is not receiving the order email.

WordPress: 4.8.15
eStore: Version 8.1.6

Please let me know what I need to do for this?

[wzp]

Are the logs showing receipt or processing of an IPN from PayPal? If not, check step 5 of this checklist.

[buildersblueprint]

I am getting below log from stripe payment:

[01/05/2021 12:09 PM] – SUCCESS :Gateway to process: stripe
[01/05/2021 12:09 PM] – SUCCESS :
Cart ID:
Customer ID: xxxxxxxxxxx
First Name: THEO
Last Name: xxxxxx
Email: theo.xxxxxxxxx@gmail.com
Phone: +xxxxxxxxxxxxxxxx
Address: xxxxxxxxxxx
City:xxxxxxxx
State: xxxxxxxx
Zip: xxxxxxxx
Country: xxxxxx
First Name:
Last Name:
Email:
Phone:
Address:
City:
State:
Zip:
Country:
Gateway: stripe
Is eStore Checkout: 1
[01/05/2021 12:09 PM] – SUCCESS :Stripe – Creating a new customer
[01/05/2021 12:09 PM] – SUCCESS :
Array
(
[source] => xxxxxxxxxxxxxxxxxxxxxxxxx
[description] => xxxxxxxxxxxxxxxx
[email] => theo.xxxxxxxxx@gmail.com
)
[01/05/2021 12:09 PM] – SUCCESS :Stripe – Customer created successfully
[01/05/2021 12:09 PM] – SUCCESS :Stripe – attempting to charge the credit card
[01/05/2021 12:09 PM] – SUCCESS :Stripe – credit card charge was successful
[01/05/2021 12:09 PM] – SUCCESS :Charge ID – xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[01/05/2021 12:09 PM] – SUCCESS :Post payment processing task for gateway: stripe Is eStore CO: 1
[01/05/2021 12:09 PM] – SUCCESS :Doing WP eStore specific post payment processing tasks…
[01/05/2021 12:09 PM] – SUCCESS :
Array
(
[gateway] => stripe
[custom] => ip=xxxxxxxxxxxxxxxxx
[txn_id] => xxxxxxxxxxxxxxxxxxxxx
[txn_type] => cart
[transaction_subject] =>
[first_name] => THEO
[last_name] => MANIFAVAS
[payer_email] => theo.xxxx@gmail.com
[num_cart_items] => 1
[subscr_id] => xxxxxxxxxxxxxxxxxx
[address] => xxxxxxxxxxxxxxxxxxxx
[phone] => xxxxxxxxxxxxxxxxx
[coupon_used] =>
[eMember_username] =>
[eMember_userid] =>
[mc_gross] => 0.88
[mc_shipping] => 0
[mc_tax] =>
[address_street] => xxxxxxxxxxxxxxxx
[address_city] => xxxxxxxxxxxxxxx
[address_state] => xxxxxxxxxxxxxxxxxxx
[address_country] => xxxxxxxxxxxxxx
[address_zip] => xxxxxxxxxxxxxxxxxx
)
[01/05/2021 12:09 PM] – SUCCESS :Converted cart items into eStore items array
[01/05/2021 12:09 PM] – SUCCESS :
Array
(
[0] => Array
(
[item_number] => 1
[item_name] => Invitation To Tender
[quantity] => 1
[mc_gross] => 0.88
[mc_shipping] =>
[mc_currency] => AUD
)

)
[01/05/2021 12:09 PM] – SUCCESS :calling normal payment processing function
[01/05/2021 12:09 PM] – SUCCESS :End of eStore post payment processing tasks! Redirecting the customer to the Return URL.

• This reply was modified 2 years, 2 months ago by buildersblueprint.

[admin]

Please check the eStore’s log file also which will contain more info in terms of the email sending. Check the eStore’s post payment processing log file and let us know what you see there.

Are you really using WordPress 4.8? or was that a typo? That version is about 5 to 6 years old. That version will have many issues and should be upgraded to the latest.

[buildersblueprint]

Hi @Admin,
I have checked the other log and it is showing

[01/05/2021 12:09 PM] – SUCCESS :Sending product email to : theo.xxxxxx@gmail.com.
[01/05/2021 12:09 PM] – SUCCESS :Product Email successfully sent to theo.xxxxx@gmail.com.

but not received email yet.

As far as WP version is concerned, It is not not 5-6 years old.
It was released in Oct 2018.
So I don’t think, there would be any issue.

[admin]

Thank you for the log data. The script is processing everything correctly. That’s good to see. You have an email delivery issue on this server (which is why the emails are not getting to the inbox).

Fully read the following post which will be good information for you:
https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Use an SMTP plugin so emails from your server are sent via SMTP which will help with the delivery issue that you currently have.

[buildersblueprint]

Hi Team,

Email functionality is working for Stripe but when we purchase from PayPal, we are not receiving any emails.

Please find log for eStore_post_payment_debug.log

[01/14/2021 12:37 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…
[01/14/2021 12:37 PM] – SUCCESS :Processing PayPal PDT…
[01/14/2021 12:37 PM] – SUCCESS :Saving transaction data for thank you page display.
[01/14/2021 12:37 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.

There is no log ipn_handle_debug.log for this date.

Please review and let me know the solutions ASAP.

[wzp]

There is no log ipn_handle_debug.log for this date.

Please review this checklist.

[Author]

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