[blazeinternet]

one more thing, I’d like to use a different button for authorize.net, where would I change the code to do that?

thanks

[blazeinternet]

I did receive the emails but it was at 840pm that was over 6 hours after they were sent. This was not happening before this situation, why would it take 6 hours… when it used to take 6 seconds?

anything to do with my updating to the new version?

[blazeinternet]

also, before this problem I received the mail with out a problem

[blazeinternet]

if everything worked right, why does it say failure on the one line?

[blazeinternet]

Interesting

it’s better but not fixed

this time it DID register in the customer database, where before it did not

however neither the email to the customer or the email to me, the administrator was sent.

as you can see below, there is still one failure in the log

also interesting

while I was waiting for approval, I got an error saying that the proper address wasn’t included for google analytics, but I”m thinking that might have something to do with my upgrading the plugin, I”ll look into that.

[09/03/2011 6:00 PM] – SUCCESS :eStore post payment processing script invoked

[09/03/2011 6:00 PM] – SUCCESS :Handling payment data from: authorize

[09/03/2011 6:00 PM] – SUCCESS :Retrieving order details… Key: 4e626ae6dca90 Gateway: authorize

[09/03/2011 6:00 PM] – SUCCESS :Retrieved Item Details: 2|Protect The Name – 3 Step System|1|149||coupon=iwanttopay199&ip=173.70.87.90

[09/03/2011 6:00 PM] – SUCCESS :Order Received… verifying payment data.

[09/03/2011 6:00 PM] – SUCCESS :Performing post payment processing tasks.

[09/03/2011 6:00 PM] – SUCCESS :Item Number: 2

[09/03/2011 6:00 PM] – SUCCESS :Item Name: Protect The Name – 3 Step System

[09/03/2011 6:00 PM] – SUCCESS :Item Quantity: 1

[09/03/2011 6:00 PM] – SUCCESS :Item Total: 149

[09/03/2011 6:00 PM] – SUCCESS :Item Currency: USD

[09/03/2011 6:00 PM] – SUCCESS :Coupon Code Used : iwanttopay199

[09/03/2011 6:00 PM] – FAILURE :Product Price after applying fixed amount discount: 149

[09/03/2011 6:00 PM] – SUCCESS :Checking if membership inegration is being used.

[09/03/2011 6:00 PM] – SUCCESS :Generating download link for single file.

[09/03/2011 6:00 PM] – SUCCESS :Download Link :

Protect The Name – 3 Step System – [admin removed link]

[09/03/2011 6:00 PM] – SUCCESS :Sending product email to : [admin removed email address]

[09/03/2011 6:00 PM] – SUCCESS :Product Email successfully sent to [admin removed email address]

[09/03/2011 6:00 PM] – SUCCESS :Notify Email successfully sent to [admin removed email address]

[09/03/2011 6:00 PM] – SUCCESS :Creating transaction result display value

[09/03/2011 6:00 PM] – SUCCESS :Transaction result display value set

[09/03/2011 6:00 PM] – SUCCESS :GA tracking if being used…

[09/03/2011 6:00 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[09/03/2011 6:00 PM] – SUCCESS :Performing global autoresponder signup if specified.

[09/03/2011 6:00 PM] – SUCCESS :Preparing to send AWeber signup request email.

[09/03/2011 6:00 PM] – SUCCESS :Sending AWeber signup request email via WordPress mailing system. From email:[admin removed email address]

[09/03/2011 6:00 PM] – SUCCESS :AWeber list to signup to:[admin removed email address]

[09/03/2011 6:00 PM] – SUCCESS :AWeber list signup from email address value:Protect The Name [admin removed email address]

[09/03/2011 6:00 PM] – SUCCESS :AWeber global list signup email sent for customer:[admin removed email address]

[09/03/2011 6:00 PM] – SUCCESS :Recording transaction details…

[09/03/2011 6:00 PM] – SUCCESS :Updating Products and Customers Database Tables with Sales Data.

[09/03/2011 6:00 PM] – SUCCESS :Products, Customers, Sales and Coupons Database Tables Updated.

[09/03/2011 6:00 PM] – SUCCESS :===> Start of Affiliate Commission Calculation <===

[09/03/2011 6:00 PM] – SUCCESS :Checking if the WP Affiliate Platform Plugin is installed.

[09/03/2011 6:00 PM] – SUCCESS :WP Affiliate Platform Plugin is not installed.

[09/03/2011 6:00 PM] – SUCCESS :===> End Affiliate Commission Check <===

[09/03/2011 6:00 PM] – SUCCESS :Checking if the Author ID field has been used in any of the purchased product for revenue sharing purpose.

[09/03/2011 6:00 PM] – SUCCESS :Revenue sharing feature is not in use.

[09/03/2011 6:00 PM] – SUCCESS :WP Affiliate Platform Plugin is not installed.

[09/03/2011 6:00 PM] – SUCCESS :End of post payment processing tasks.

[09/03/2011 6:00 PM] – SUCCESS :gateway=authorize, custom=coupon=iwanttopay199&ip=173.70.87.90, txn_id=3836734833, txn_type=auth_capture, transaction_subject=This transaction has been approved., first_name=xxxx, last_name=xxxx, payer_email=[admin removed email address], num_cart_items=, subscr_id=4e626ae6dca90, address=4xxxxxxxxxxxx1, , phone=, coupon_used=iwanttopay199, eMember_username=, eMember_userid=, mc_gross=149.00, mc_shipping=0.00, mc_tax=0.00, address_street=46 west passaic st, address_city=maywood, address_state=nj, address_country=, 0=Array,

---

[blazeinternet]

everything is correct here

the item was 54.99

the coupon was 50

the total is 4.99

it says incorrect but this is all correct

9/01/2011 5:34 PM] – SUCCESS :Item Total: 4.99

[09/01/2011 5:34 PM] – SUCCESS :Item Currency: USD

[09/01/2011 5:34 PM] – SUCCESS :Coupon Code Used : iwanttopay199

[09/01/2011 5:34 PM] – FAILURE :Wrong Product Price Detected. Actual Product Price : 54.99

[09/01/2011 5:34 PM] – FAILURE :Paid Product Price : 4.99

[blazeinternet]

$50

[blazeinternet]

so the only way to do this is if you are using paypal?

just to make sure we’re talking about the same thing.

I am using a pay per view solution that is resolving to a simple web page

I would like that web page link to show up on the thank you page.

thanks

[blazeinternet]

Hi Ivy

thanks for your reply, I just now saw it.

I just sent in a reply as you requested, please get back to me as soon as you have a sec. I’m pretty desperate.

[blazeinternet]

That was the problem, thanks!

interesting. I updated the last time i had a problem (submitted a ticket), when you sent me a version that fixed my issue. I haven’t touched it since and everything else was working. Seems like only the coupons were effected DB wise? or maybe only what I noticed.

[blazeinternet]

I received the new version of the program you sent and that fixed it.

What was the problem

many thanks

Bo

[blazeinternet]

This is the info from my chat with them

me: I am using a wordpress plugin for ecommerce. It is working fine for approvals and sends the authorization back to a receipt page on my site. However, when there is a decline, I get this message. An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been declined.

me:I have what appears to be the decline url set the same way… but obviously something is wrong

Danielle S: This is a Relay Response time out error.

To fix the issue please follow the directions in the following knowledge base article at http://www.fuzeqna.com/authorize.net/consumer/kbdetail.asp?kbid=73.

me:when authorize.net gets the decline it tries to send it back to where? The address sent by the program? or is the the response/receipt url or is the response receipt url unimportant if the program is sending the proper info

Danielle S: We would send it back to the Response URL, but we aren’t receiving a response back from that URL.

me:I have it listed in the response receipt url and it is working when I try to visit it manually

Danielle S: Then I don’t know why our system wouldn’t be able to connect to it with the transaction response. You may want to check with your web host to see if there is anything going on with their end causing this error.

me:the receipt url works fine, so I don’t see how that would have anything to do with my host

Danielle S: When we are posting the transaction to your Relay Response URL, we aren’t getting a confirmation of receipt, so the transaction is giving that error.

me:again, so I understand the flow. The response receipt default url is only used if the program does not send a response. So it’s possible the program is sending a different url that is not working?

Danielle S: That is possible.

me:and yet you are when we get a confirmation approval, so the only pieces of this puzzle that I need to worry about in my backend are on the response/receipt url page there is nothing else that I need to be concerned wit5h?

Danielle S: Correct.

me:and there just has to be a corresponding link listed there to the one we are requesting you send the decline to. But how does the confirmation work? why would the receipt work find and yet the decline not work? strange

Danielle S: I don’t know how this works on the back-end. I’m not a developer. I just know what this error means.

[blazeinternet]

Right…

I have the cancel URL set and instead of going back to that it’s giving me the following message, which seems to me that it tried to connect to my page and it wouldn’t accept it, so it spits out this error.

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been declined.

Please bump this up to the admin, as it’s probably something stupid that might just need to be something someone has seen before. Obviously many others are using the authorize.net plug in sucessfully, I’m doing nothing exotic or different. The thank you page works fine, not sure what would keep the decline page from not doing the same thing.

thanks

[blazeinternet]

They won’t be open till tomorrow

in the mean time in case you look at this.

to continue with my confusion…

I’m sure I don’t understand everything so excuse me if I’m being dense…

but the system returns an x_response_code

1 = Approved

2 = Declined

3 = Error

I’m assuming that when you get a 1 reply you are sending the user to the Return URL we

Since I’m not getting the authorize.net receipt page for a success, (which is what would happen if I was using their simple checkout) and it goes right to the return url… you must be processing the response code.

So what do you do when you get a 2 or 3 instead of a 1? Is this what the “Cancel URL” is for? If so, I’ve tried putting a page there.. and it doesnt do anything

if not, how is the plugin supposed to work? You seem to be saying, use the response code for approvals but use something else for declines?

am I supposed to set a Default Relay Response URL?

Again, with my limited knowledge I may be missing something obvious, but surely whoever programmed the plugin would know what is supposed to happen when the response is a 2 or 3. And surely others are using the plugin successfully… so clearly I’m missing something.

[blazeinternet]

>>>eStore waits for Authorize.net to compete the transaction and return the customer back to the site.

I will check with them, but I’m unclear on something

eStore waits for an answer and when it is “success”

it returns them to the “Thank you” page or whatever I’ve set in the settings area for that.

So when it returns a “declined” or other error, shouldnt there be a page to set as well for that? like an error page…

Or are you saying that it should just bring them back to the beginning of the loop, drop them back at the authorize.net checkout page, and tell them it’s declined?

anyway, I’ll check with them and keep you updated

thanks

[Author]

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