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Hello,
WP got back to me and provided some coding to add via the admin “snippet” option to exclude the caching on the purchase page. It works perfectly now- so awesome. Thank you so much for helping us eliminate potential issues, and mainly for your time.
Thanks for the insight. Yes, I understand Sandbox testing isn’t a replacement-we’d also tested live after ensuring we’d worked out the small glitches in Sandbox (and all worked on live testing too). The shopping page has been working fine for a month until this occurred. We’d selected wordpress.com for a variety of reasons, and we understood when we made that choice that it would limit certain abilities. WP is still evaluating what may cause the issue on their end- waiting to hear. Regardless, thanks for taking the time to check this out.
Hello, the page is: tcdcharterschool.com/purchase/
Still waiting to hear from WP- the fact I haven’t received an update (although I have checked in with them) makes me think the issue is on their end. If they could, they’d likely just say “all is good on our end!”, right?
I’m just so bewildered how it was working great for a month, then just “broke” all of a sudden. The timing could not be worse.
Appreciate you looking into this.
I contacted WP to see if they could look into the PHP possibility as the other forum questions said was the cause. They were able to replicate one of the issues (added items to the cart, and when the quantity was adjusted, they all disappeared). They have submitted a ticket for additional support. They are unsure why the issue occurred now- deactivated all plug ins, and the issue persists, we checked all updated from the plug ins and there aren’t any apparent issues. I also deactivated/deleted/uploaded an updated version of ecart hoping that would help-but it didn’t. An additional interesting behavior is that if I click “update” under any item, the correct cart loads, but only then. If I add more items, it fluctuates to not be what should be in the cart until I click “update” again.
Any additional ideas or help would be appreciated. If I can’t resolve this within the next day or so, I’ll have to seek out another e-cart, which I’d hate to do. WP e-cart has been great otherwise!Thank you for any help.
In addition to that, I didn’t mention that users and I can only add one or two items to the cart at a time- but when if we go to complete the purchase, in paypal all the items we tried to add are there, although they werent showing in the cart. Again, during sandbox testing and the month after that, this wasn’t occurring, and now out of the blue it’s started up.
Our host is wordpress.com; they do use caching, but they cleared it and it continues to happen. The other odd thing is that they tested on a variety of devices and the site seems to work for them, but on my device, and that of the person who originally tested it (even after clearing our browser data), continue to have the issue. Prior to this week, this didnt occur on my device either- I’d run tests on my computers and mobile to try and catch any oddities on the site generally, including the payment portion of the site.
I’m not- I was just on the forums again searching for an answer and saw the e-store version of that (we’re using E-store, not Simple Cart). Is that the best option? I was hoping to enable the option for individual items, rather than the whole purchase. Thank you for your response! Pretty new at this and floundering a bit.
