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We have received feedback that items aren’t being loaded into the cart. Prior to launch, we ran sandbox testing via Paypal and everything loaded well. In addition to that issue, some customers are saying if they click on the “go to cart” link in the shopping page, when they get to the cart, other items with other customer data in the input field are there. Chatted with WP and they suggested checking that debugging wasn’t selected, as that can cause issues sometimes. They cleared their cache as well. I could replicate the issue on my iphone 8+, but on my laptop, it works fine. The WP helpdesk tested on several devices and all works ok. What may be causing the issue? Since the launch of the site, nothing has been updated or adjusted, so unsure why this is popping up now. Thanks for any suggestions!
This looks like a caching issue to me. What caching option are you using? Is your hosting provider using any caching on their end?
Our host is wordpress.com; they do use caching, but they cleared it and it continues to happen. The other odd thing is that they tested on a variety of devices and the site seems to work for them, but on my device, and that of the person who originally tested it (even after clearing our browser data), continue to have the issue. Prior to this week, this didnt occur on my device either- I’d run tests on my computers and mobile to try and catch any oddities on the site generally, including the payment portion of the site.
In addition to that, I didn’t mention that users and I can only add one or two items to the cart at a time- but when if we go to complete the purchase, in paypal all the items we tried to add are there, although they werent showing in the cart. Again, during sandbox testing and the month after that, this wasn’t occurring, and now out of the blue it’s started up.
I contacted WP to see if they could look into the PHP possibility as the other forum questions said was the cause. They were able to replicate one of the issues (added items to the cart, and when the quantity was adjusted, they all disappeared). They have submitted a ticket for additional support. They are unsure why the issue occurred now- deactivated all plug ins, and the issue persists, we checked all updated from the plug ins and there aren’t any apparent issues. I also deactivated/deleted/uploaded an updated version of ecart hoping that would help-but it didn’t. An additional interesting behavior is that if I click “update” under any item, the correct cart loads, but only then. If I add more items, it fluctuates to not be what should be in the cart until I click “update” again.
Any additional ideas or help would be appreciated. If I can’t resolve this within the next day or so, I’ll have to seek out another e-cart, which I’d hate to do. WP e-cart has been great otherwise!Thank you for any help.
I kind of know this one very well. This is unfortunately not an issue on the eStore’s plugin side of things. This issue is happening due to external factors (like caching, php session dropping). So there is not much I can do on my end. Can you post a link to the page where this is happening so I can inspect the page myself?
Hello, the page is: tcdcharterschool.com/purchase/
Still waiting to hear from WP- the fact I haven’t received an update (although I have checked in with them) makes me think the issue is on their end. If they could, they’d likely just say “all is good on our end!”, right?
I’m just so bewildered how it was working great for a month, then just “broke” all of a sudden. The timing could not be worse.
Appreciate you looking into this.
@alanaa1005 — As alluded to by @Admin; these issues have mostly to do with your (WordPress.com) hosting provider. Perhaps switching to another hosting provider will resolve your site problems:
I’m just so bewildered how it was working great for a month, then just “broke” all of a sudden.
The most obvious explanations are
- Sandbox testing IS NOT a replacement for certifying the proper operation of a site, with “live” testing. It is, after all, a “simulation.”
- Your hosting provider is WordPress.com which many consider to be “not a real” development platform; because it imposes configuration limitations that you will not find on any other hosting platform.
Thanks for the insight. Yes, I understand Sandbox testing isn’t a replacement-we’d also tested live after ensuring we’d worked out the small glitches in Sandbox (and all worked on live testing too). The shopping page has been working fine for a month until this occurred. We’d selected wordpress.com for a variety of reasons, and we understood when we made that choice that it would limit certain abilities. WP is still evaluating what may cause the issue on their end- waiting to hear. Regardless, thanks for taking the time to check this out.
I did view the source code of the “purchase” page of your site. I can still see that the page is being generated with caching. You will see at the bottom of the HTML source something like the following (which tells you that it is a cached page):
generated in 0.181 seconds
served from batcache in 0.002 seconds
expires in 103 secondsCan you please request them to exclude the “purchase” page from the caching system? That should solve this.
Hello,
WP got back to me and provided some coding to add via the admin “snippet” option to exclude the caching on the purchase page. It works perfectly now- so awesome. Thank you so much for helping us eliminate potential issues, and mainly for your time.
Glad to hear that. Can you please mention what changes you did so another user with the same setup maybe benefited?
Yes, can you please provide the admin snippet? I think I’m having the same issue and would really appreciate it!
…can you please provide the admin snippet?…
That “snippet” is specific to your hosting provider. If your hosting provider is WordPress.com as in the previous case of @alanaa1005 you should contact WordPress.com support directly.
- Sandbox testing IS NOT a replacement for certifying the proper operation of a site, with “live” testing. It is, after all, a “simulation.”
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