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Wrong product gets added to cart

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Wrong product gets added to cart

Tagged: cart, product

  • This topic has 1 reply, 2 voices, and was last updated 14 years ago by amin007.
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  • May 11, 2011 at 6:30 pm #3381
    theycallmediddy
    Member

    Hi there,

    I’m quite happy with wp-estore but a couple of people have emailed me that the wrong product gets added to the cart when they try to buy something.

    You can try it out here: [http://bit.ly/l41C2w] (sorry for shortening it, I don’t want google to index this)

    People told me they tried to buy the “Standard-Version” (which is 19€, first “add to cart” button on the page) and ended up seeing the “Premium-Version” (which is 29€, second “add to cart” button on the page) in the cart.

    Now I can’t recreate that exact problem but looking at my emails I feel like about 5-10% of my users are afflicted, so it’s definitely there.

    I have the impression that most of these users might use Internet Explorer and not Firefox, but I can’t vouch for that.

    I disabled all caching plugins although I didn’t even use WP Super Cache etc.

    I also do use WP Affiliate Platform but I don’t think this should be a problem.

    Any help is appreciated!

    Thanks!

    May 12, 2011 at 12:47 am #32354
    amin007
    Participant

    The only way it can happen is if the page was cached with the other product in the cart.

    If you want to use a caching plugin then either use WP Super Cache or W3 Total Cache as our plugin works fine with those:

    W3 Total Cache – https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin

    WP Super Cache – https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-together-with-wp-super-cache-plugin

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