Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

WP Affiliate – Affiliate Sales Not Being Logged

by

Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Troubleshooting › WP Affiliate – Affiliate Sales Not Being Logged

Tagged: WP Affiliate

  • This topic has 1 reply, 2 voices, and was last updated 8 years, 3 months ago by admin.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • March 2, 2017 at 6:43 pm #14068
    Goldie
    Member

    Hi,

    One of our affiliates is a therapist and he has sent clients to our site through the WP Affiliate plugin, and the clients have then bought products. But he hasn’t received his commission for any of these sales. He’s given me a list of clients who were referred to our site and it matches up with orders that were placed at the same time, so there’s no doubt he’s referring these people.

    I’ve checked the affiliate URL he’s using and it’s definitely correct (and hits are being logged, just no sales).

    To be honest this is quite worrying and it reflects badly on me as well as the software.

    I’d appreciate some help in remedying this problem. Thanks for your time.

    David.

    March 2, 2017 at 10:36 pm #75269
    admin
    Keymaster

    That means the integration with the e-commerce solution wasn’t done correctly. Please read the following post and provide the info requested there:

    Affiliate Clicks are Tracked but not the Sales

    Once you provide more info so I can do some checking, I will be able to tell you what is going on.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ