Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Can't access the settings on eMember
Tagged: admin, eMember dashboard, missing menu
- This topic has 18 replies, 5 voices, and was last updated 5 years, 11 months ago by admin.
May 21, 2010 at 9:52 pm #1243
Please help this is urgent I can’t access anything on the eMember plugin….
This is the message I get.
You do not have sufficient permissions to access this page.
Please help!!!May 21, 2010 at 10:17 pm #20859
This is what I’ve tried so far and hasn’t work at all.
-Sign in with another administrator account
-Deactivate the plugin and activate it again
-Deactivate all plugins that I recently added
-Change password in the account and then login again
-Clear the cache memory
Nothing’s working so far
I appreciate all your helpMay 22, 2010 at 3:13 am #20860
Moving the thread to eMember forum as it is eMember related.May 22, 2010 at 3:18 am #20861
I can see you have done many things to fix it but what I am really interested to know is what you have done before it started to happen.
To me it seems like you are using eMember with WordPress user integration and then deleted the admin account. Did you do that?May 23, 2010 at 5:52 pm #20862
No I didn’t do that,, from the beginning I didn’t select the WordPress user integration (that I can remember). I’ve never had an “admin” account because from the beginning that I installed wordpress I did it with my current username and password.
I have your three plugins, how do I post each thread in the forum that belongs to.May 23, 2010 at 6:29 pm #20863
Hi,, thanks for all your support and help,, I want to tell you that I also tried creating a new admin account, then signing in with that account and going to the settings of the plugin and it shows the same error.
At the moment I only have few members, what happens if I delete the plugin and install it again?
Do you think that might be a solution? Do you think there can be another solution?May 23, 2010 at 7:34 pm #20864
I JUST NOTICED!!!!
I have the same trouble for accessing the setting on the affiliate plugin and the e-store plugin.
In the e-store plugin I can only see the “manage products” menu but other than that nothing.
The affiliate plugin I can’t access anything.
I don’t know what’s happening.May 23, 2010 at 7:43 pm #20865
Amin,,, I found a solution.. I created a new role same as the administrator role but with another name and that made me be able to access everything. I don’t know what happened but something in the administrator role didn’t allow me to access plugin settings.
Thank you very muchMay 24, 2010 at 12:05 am #20866
This means you modified the admin account’s role to something lower than “Admin” in eMember. Remember, if you are using the “WordPress User Integration” feature then you need to make sure the member’s of your eMember has proper roles assigned to them too. If you have an admin account in your WordPress but when you imported this user account to eMember you didn’t preserve the role or manually modified the role to something else (lower than admin) then you will see the issue you just experienced.May 24, 2010 at 4:24 am #20867
I don’t know why but my wordpress roles are not functioning correctly, Is there something I can do to make them default again? The way they are when you first install wordpress. Maybe in a database or something.
Can you guide me step by step?
ThanksMay 24, 2010 at 8:30 am #20868
Hmm.. that’s strange. Have you installed a “Role Manager” plugin to customize your WordPress roles?May 24, 2010 at 7:25 pm #20869
Yes I installed the eMember plugin. But now I want everything back to normal,,, I tried uninstalling it and then deleting it, but no positive result
Thanks for your helpMay 25, 2010 at 1:56 am #20870
eMember plugin is not a “Role Manager” plugin! It doesn’t change or let you change the WordPress roles that you have. It only allows you to assign a role that you have in your WordPress to the members of eMember (a role assignment for every member is necessary if you want to use the “WordPress User Integration” feature… wordpress uses roles).
If you are not using the “WordPress User Integration” feature then simply uncheck the “WordPress User Integration Settings” related fields and ignore the “Role” related stuff in the eMember.May 25, 2010 at 2:07 am #20871
Hi Amin, I am not talking about your eMember Plugin, there’s another plugin named eMember by Justin Tadlock. That plugin let’s you change roles.
That’s the one I installed and messed all things up.
Can you help me getting all the roles back to normal?May 25, 2010 at 8:24 am #20872
I am not sure if there is a button that lets you reset the roles back to the default but WordPress by default has 5 Roles:
Subscriber, Contributor, Author, Editor, Administrator.
It should just be a matter of configuring them back the way it should be. This page has detailed instructions on WordPress Roles that might help you:
- You must be logged in to reply to this topic.