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[Support request] URGENT!! – all members get sent to the same profile

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › URGENT!! – all members get sent to the same profile

  • This topic has 2 replies, 2 voices, and was last updated 3 years, 11 months ago by wzp.
Viewing 3 posts - 1 through 3 (of 3 total)
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  • June 18, 2021 at 6:04 am #83195
    annib
    Spectator

    Hi,

    this is a serious problem and is causing me a massive amount of stress.
    I imported 49 member with the bulk importer, all details show correctly in the admin area. The email gets sent to all newly imported members, asking them to log in with their details and click on Edit Profile to change their password.

    This is great- BUT THEN!!!!!!

    Everyone that logs in gets sent to the same member’s profile, revealing this guys email address to everyone, making the whole thing not work and appear extremely dodgy. Why is this happening??

    June 18, 2021 at 6:57 am #83196
    annib
    Spectator

    Ok, so after reading some older post on the forum I can predict that you are going to ask me if I am using WP Supercache. I’m not, but I am using siteground’s SG Optimizer which has a caching function. I can’t see an option to exclude logged in users. I can exclude certain URLS, which ones should I exclude?

    I hope this gets sorted soon
    Thanks
    Anni

    June 18, 2021 at 4:29 pm #83200
    wzp
    Moderator

    The problem is the caching, not the plugin. You need to either contact the SG Optimizer developer, or switch to one of the 2 officially supported caching plugins:

    • WP Super Cache:
      https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-together-with-wp-super-cache-plugin
    • W3 Total Cache:
      https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin

    Again, these are the only two “officially supported” caching plugins.

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