subscriptions payments not working

[djinanna]

Using stripe and PayPal payments go through as a one time payment but not as a subscription. I looked at logs and it seemed to show they should be working(I think). Its only charging once though. I set u a test product for $1 to do in real time, to charge every day, and also had another ay $8 that was working before but my last few buyers it did not work nor did it upgrade there membership level.

[admin]

Which subscription button button are you using? The PayPal one or the Stripe one?

We have a few different ways that people setup the subscriptions so I need to know what you did. Post the URL of the documentation that you followed to set it up.

If you are talking about Stripe subscription, did you use our WP eStore plugin or the Stripe payments plugin to set it up?

Post the URL of the page where you have the subscription button so I can inspect it.

[djinanna]

Testing – Iv tried adding a response to this three times now and its not working…

[djinanna]

It’s a product set up as a subscription. The product is here https://aquarianyogi.net/join-us/ if you add that on check out you see we have PayPal and stripe options
The subscriptions were set up ages ago and worked fine. They don’t now. 
I use eStore plug in. Its also not upgrading memberships to premium

[djinanna]

I also use the payment gateway bundle of yours

[djinanna]

people are being charged but ONLY once it is not setting up subscriptions

[admin]

You are using the wrong shortcode there. You are currently using the shortcode of the “add to cart” button (which are one time payment buttons).

Please review the following post for some general information that should be helpful for you:

Different Types of Payment Buttons and Their behaviour

If you want to create PayPal subscription button, you need to use the shortcode explained here:

How to Add/Create a Subscription Button for Recurring Payment

If you want to create Stripe subscription button, you need to use the configuration explained on the following page (there is a subscription section on that page):

WP Payment Gateway Bundle – Stripe Checkout SCA Setup

[djinanna]

I am getting an error – it opens a new page that says

There was an error with the transaction processing. Please see below for details

Stripe – Error trying to retrieve plan
Response Status –
Error Type –
Error Code –

[djinanna]

I figured it out. Is there a way to use an image for the button?

[admin]

The following should be helpful (for using a custom button image for the buttons):

How to Customize or Change the Buy Button Images for eStore

[Author]

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