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I am getting some people saying they get a “access denied” message when I use a fresh download link for them. I use Amazon S3 with the “as3tp” protocol. The strange thing is that it works for me.
The most recent person is using an iMac just like myself, has no additional software blocking access, and still he gets this message every time.
These people think I am to blame for this error, yet it works every time for me.
Help!
Example error message:
<Error>
<Code>AccessDenied</Code><Message>Request has expired</Message>
<Expires>2015-03-16T15:13:04Z</Expires>
<ServerTime>2015-03-16T17:09:55Z</ServerTime>
<RequestId>3F86DFF239D4831D</RequestId>
<HostId>qSUempGWWoL55bp539WAyxrixwAdpYbIJyr3gdVGi5fi65vGNv0V1AqSwi+W06c3</HostId>
</Error>What value do you have for:
WP eStore –> Settings –> Addon Settings –> AWS S3 Presigned URL Expiry
If the value is less than 300 seconds (5 minutes), you run the risk of time synchronization errors between the clock on your server and the one at Amazon.
I have never changed it, but the problems have been on and off since the beginning. It seems like a small percentage of all my customers get the access denied message.
I’ll set it to 600 and see what happens.
It would be interesting if you were able to quantify that as a percentage; both with the 300 and the 600 second setting. The fact that a majority of users are unaffected means that we’re dealing with gremlins that are not particular to your site.
Yeah, but I don’t have any means to track the problems that way. Hopefully it works better now with the settings changed. I’ll reply back here later some time with my impressions when enough orders have come through.
If the problem continues, try disabling the URL shortening feature.
There may be a Google related problem.
*****UPDATE*****
Please read this, for an update on the situation:
The problem with the default links is that they seem to often get broken when sent via email. I’ve had several customers complain about getting this message.
“The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request.
The problem was due to the following reason:
Error! The product ID value is not numeric. WP eStore’s product ID must be a numeric value. Please contact site admin.”
Hope you can find your own url shortening tool.
Last night, the team burned the midnight oil, and eStore now uses Bitly.
- Update your copy of eStore:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
- Follow these instructions:
https://www.tipsandtricks-hq.com/ecommerce/shorten-download-links-in-wp-estore-plugin-3634
One problem with Bitly is that it is often blacklisted, so the automatic emails sent to a customer may not be delivered.
For example, see
http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3abit.ly&run=toolpage
It would be better if you set up such a service on a domain you own.
Link shortening is more of a cosmetic feature. You can go through the hassle of creating a new domain and all that. Then that domain gets blocked and you are back to square 1.
Respectfully, I think it is important that emails sent via eMember doesn’t contain links from domains that are blacklisted, because those emails can get marked as spam. Then, the customer asks where is the download, and I have to manually recreate the link.
URL shortening is important for me, because I have noticed a large percent of my customers complain about the “no product found in database” error, which is happening due to the links sometimes break when sent via email. This is when not using a URL shortener.
If you had link shortening on a domain you (tipsandstricks) own, it would “never” get blacklisted if you only allowed url shortening from the eMember script itself. It would be a very valuable addition to your product.
I wrote “never” because from my understanding, the only way it could happen would be if your script got hacked in some way, so that a spammer was able to send spam from that domain.
I can understand if you think is outside the scope of the product, but I hope you would consider it.
If it’s not possible, is it possible to make the download links shorter? Instead of “?enc_dl_action=process&file=2fxA%2BH6WRRO91Y98uw%3D%3D” could you make this a bit shorter somehow?
That would make it less likely to break due to email formatting.
I can understand if you think is outside the scope of the product, but I hope you would consider it.
Running a service like that takes more than a one time payment of $39. If it was offered as a premium service, would you subscribe to it?
- Update your copy of eStore:
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