Registration emails not being sent for Wishlist Member

[rickandersonaia]

I’ve had WP eStore and Wishlist Member working together now for a couple of years. Unfortunately, recently WP eStore has stopped sending out the “Complete your membership registration” email to new subscribers.

This happens with any membership type (product).

WP eStore registers the sale

WP eStore tells WLM that a specific type of membership has been purchased

WLM generates a registration link

The customer does not receive the “Thankyou for your purchase” email

The customer does not recieve the “Complete your membership registration” email

And,yes – I have verified that it isn’t going into their Spam box

I do receive the “Notification of Product Sale” email.

This was all set up correctly in 2010 and both products have been consistently updated. The site is running WP 3.3.1 and Thesis 1.84.

A couple of days ago I switched from the WordPress email system to the PHP Mail. The customer still isn’t getting their email.

What should I be looking for?

[admin]

Hi Rick, Lets try the following:

1. Reverse the following option that you did (using the WP mail system is a better option unless you have a specific reason):

“I switched from the WordPress email system to the PHP Mail”

2. Load a fresh build of eStore (just in case):

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

3. Do a test transaction with the debug option enabled. Full details here:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

4. Share the content of the following two files after step 3:

– ipn_handle_debug.log

– subscription_handle_debug.log

This post is also a good read:

https://support.tipsandtricks-hq.com/forums/topic/my-plugin-just-stopped-working

[rickandersonaia]

OK, I changed the mail back and updated to version 6.5.8.

Here is the contents of the Subscription handle debug log:

[04/14/2012 9:48 AM] – SUCCESS :Member signup URL :http://www.byobwebsite.com/index.php?/register/continue&e=mikeavega%40gmail.com&h=39b6ff064e5380db291914392870071e

[04/14/2012 9:48 AM] – FAILURE :Member signup email sending failed

Here is the contents of the IPN handle debug log:

[04/14/2012 9:48 AM] – SUCCESS :Paypal Class Initiated by 66.211.170.66

[04/14/2012 9:48 AM] – SUCCESS :Post string : [admin deleted post data]

[04/14/2012 9:48 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[04/14/2012 9:48 AM] – SUCCESS :IPN successfully verified.

[04/14/2012 9:48 AM] – SUCCESS :Creating product Information to send.

[04/14/2012 9:48 AM] – SUCCESS :Subscription signup IPN received… nothing to do here(handled by the subscription IPN handler). Check the “subscription_handle_debug.log” file more details.

[04/14/2012 9:48 AM] – SUCCESS :WishList integration is being used… creating member account… see the “subscription_handle_debug.log” file for details

[04/14/2012 9:48 AM] – SUCCESS :Paypal Class Initiated by 66.211.170.66

[04/14/2012 9:48 AM] – SUCCESS :Post string : [admin deleted post data]

[04/14/2012 9:48 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[04/14/2012 9:48 AM] – SUCCESS :IPN successfully verified.

[04/14/2012 9:48 AM] – SUCCESS :Creating product Information to send.

[04/14/2012 9:48 AM] – SUCCESS :Transaction Type: Buy Now/Subscribe

[04/14/2012 9:48 AM] – SUCCESS :Item Number: 25

[04/14/2012 9:48 AM] – SUCCESS :Item Name: Community Plus – Split Payment

[04/14/2012 9:48 AM] – SUCCESS :Item Quantity: 1

[04/14/2012 9:48 AM] – SUCCESS :Item Price: 89.00

[04/14/2012 9:48 AM] – SUCCESS :Item Shipping:

[04/14/2012 9:48 AM] – SUCCESS :Item Currency: USD

[04/14/2012 9:48 AM] – SUCCESS :Download Link :

Community Plus – Split Payment – This product does not have any downloadable content

[04/14/2012 9:48 AM] – SUCCESS :Incremental counter value for PayPal checkout: 1

[04/14/2012 9:48 AM] – SUCCESS :Product Email successfully sent to mikeavega@gmail.com.

[04/14/2012 9:48 AM] – SUCCESS :Notify Email successfully sent to laura@byobwebsite.com.

[04/14/2012 9:48 AM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[04/14/2012 9:48 AM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[04/14/2012 9:48 AM] – SUCCESS :Paypal class finished.

---

[04/14/2012 9:48 AM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[04/14/2012 9:48 AM] – SUCCESS :Affiliate Commission may need to be tracked. See the “eStore_post_payment_debug.log” file for more details on commission calculation

[04/14/2012 9:48 AM] – SUCCESS :Paypal class finished.

[admin]

Thank you. Looks like everything is working fine except the following section (this is the code that sends that registration completion email):

[04/14/2012 9:48 AM] - FAILURE :Member signup email sending failed

Now, that also tells me that you are either not using the “Use WordPress Mailing System” option in eStore settings or you didn’t follow our update instruction when updating the plugin:

http://www.tipsandtricks-hq.com/ecommerce/wordpress-estore-installation-and-usage-guide-31

Please verify the above for me.

[rickandersonaia]

Something is wrong because neither of your suggestions are accurate. I’ve been using and upgrading WP eStore for 2 years. And I make my living – in part – teaching other folks how to use it.

There is no check in the box beside “Use WordPress Mailing System”. Having said that, I am receiving an additional email that I only started getting when I had checked that box. However, for the results above the box was not checked.

I followed method 1 for upgrading. That is, I uninstalled the plugin and uploaded new files via FTP. It did give me the message that I hadn’t followed the directions, but I deactivated it and reactivated it again and it appears to be working exactly the same as before.

[rickandersonaia]

As a follow up to this, every registration since this upgrade has failed to add the user to the appropriate membership level and WLM no longer adds them to a level and gives them a registration date of 1969.

I’m going to delete the plugin – using method 2 and try again.

[admin]

Try that and give me a follow up and then we will go from there.

We may have a little misunderstanding with the “Use WordPress Mailing System” checkbox. Just to be clear… I want you to have that checkbox checked/ticked.

[Author]

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