Product names not displaying properly on transaction results page or in emails

[realityshifter]

Hi,

We created a Japanese language file for our eStore. We also entered all the product names in Japanese when we added the products to the store. The Japanese product names are displayed correctly throughout the store EXCEPT on the transaction results page the customer sees after completing the payment and also in the email the customer receives. Instead of displaying the correct product name in Japanese, there is a row of tiny arrows where the name should be.

I uploaded two screenshots so you can see what I mean. In screenshot #1, you can see the transaction results page. In screenshot #2, you can see a copy of the email the customer receives. As you can see, the product names were replaced by rows of tiny arrows.

Screenshot #1 – http://www.immramainstitute.com/images/screenshot1.jpg

Screenshot #2 – http://www.immramainstitute.com/images/screenshot2.jpg

What can we do to fix this problem so the product names are displayed correctly in the email and on the transaction results page?

Thank you in advance for your help!

[realityshifter]

Here is an update regarding this problem:

I logged into our PayPal account and checked the language settings. I made sure the default language is Japanese and the language encoding is set for UTF-8. This fixed half the problem. The product names are now displayed correctly in the email the customer receives. But, the product names still won’t display properly on the transaction results page (the “Thank You” page the customers return to after the payment is complete). Is there another setting I need to change somewhere to make the names display correctly on that page?

[admin]

What version of eStore and WordPress are you using?

[realityshifter]

I’m using WordPress version 3.3.1.

I think my eStore version is v5.7.3. (That’s the version number that’s listed next to the eStore plugin on the Plugins page in my WordPress dashboard.)

[admin]

Okay.. I think if you do this it should fix the issue you are seeing:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[realityshifter]

Thank you! That fixed the problem and now the product names are displayed in Japanese on the transaction results page.

Thanks again for your help!

[admin]

https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email

[Author]

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