problem getting from detail page to cart and then to checkout

[Christito93]

How come after a purchase is made neither me or the customer receives any email other then the one Paypal sends confirming the payment made.

Website: Loosecanonproduction.com

[Christito93]

How come after a purchase is made neither me or the customer receives any email other then the one Paypal sends confirming the payment made.

Website: Loosecanonproduction.com

[Peter]

Please check that you have the following configured correctly:

Log into your paypal account and check the following settings:

1) “Auto Return” (this should be enabled)

2) “Payment Data Transfer” (this should be enabled)

3) “Instant Payment Notification (IPN)” (this should be enabled).

4) make sure that UTF-8 formatting is enabled as per https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email

Photo seller side:

1) In Payment Gateway Settings make sure you have entered your paypal email and also the PDT identity token.

[Christito93]

Yes everything is set how it’s suppose to be on the pay pals end and on the photo sellers end. Still no email.

[Peter]

Can you check the Photo Seller orders menu – do you see any orders in there?

If you do see the recent orders but got no email for them then you should perform the following steps:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[Christito93]

Yes I already followed all the steps but nothing is changing. Me nor the customer receives email.

[Peter]

I also forgot to say that in addition to my previous steps you should also get the latest version of the plugin:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[Christito93]

Do I not already have the latest version?

[admin]

We have made a few little enhancements that you should get when you load a fresh new copy. It is a good practice to load a fresh new copy if you are hitting some issues. The following page has explanation as to why it is a good starting point:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

Do a test transaction after that and share your log file so we can check if the plugin is receiving notification from your PayPal account.

[Christito93]

Okay i have the latest version of my plugin. How do i share my log file? what is a log file?

[Peter]

Please create a dummy gallery for me which has a photo price of $0.01 and then send me the link to that gallery and I will make a full purchase to see the behaviour.

[Christito93]

Here is the link: [http://www.loosecanonproduction.com/index.php/photogallery/]

[Peter]

I see that you still have 2.1.3 of the photo seller installed.

Did you get the latest version?

[Peter]

I’ve sent you an email.

[Author]

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