Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › problem getting from detail page to cart and then to checkout
Tagged: checkout page, photo seller, watermarking
- This topic has 28 replies, 6 voices, and was last updated 8 years, 1 month ago by
Peter.
-
AuthorPosts
-
July 11, 2016 at 9:05 pm #66853
Christito93
MemberHow come after a purchase is made neither me or the customer receives any email other then the one Paypal sends confirming the payment made.
Website: Loosecanonproduction.com
July 11, 2016 at 9:06 pm #66854Christito93
MemberHow come after a purchase is made neither me or the customer receives any email other then the one Paypal sends confirming the payment made.
Website: Loosecanonproduction.com
July 11, 2016 at 10:33 pm #66855Peter
MemberPlease check that you have the following configured correctly:
Log into your paypal account and check the following settings:
1) “Auto Return” (this should be enabled)
2) “Payment Data Transfer” (this should be enabled)
3) “Instant Payment Notification (IPN)” (this should be enabled).
4) make sure that UTF-8 formatting is enabled as per https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email
Photo seller side:
1) In Payment Gateway Settings make sure you have entered your paypal email and also the PDT identity token.
July 12, 2016 at 2:02 am #66856Christito93
MemberYes everything is set how it’s suppose to be on the pay pals end and on the photo sellers end. Still no email.
July 12, 2016 at 2:20 am #66857Peter
MemberCan you check the Photo Seller orders menu – do you see any orders in there?
If you do see the recent orders but got no email for them then you should perform the following steps:
July 12, 2016 at 2:27 am #66858Christito93
MemberYes I already followed all the steps but nothing is changing. Me nor the customer receives email.
July 12, 2016 at 2:28 am #66859Peter
MemberI also forgot to say that in addition to my previous steps you should also get the latest version of the plugin:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
July 12, 2016 at 2:30 am #66860Christito93
MemberDo I not already have the latest version?
July 12, 2016 at 5:04 am #66861admin
KeymasterWe have made a few little enhancements that you should get when you load a fresh new copy. It is a good practice to load a fresh new copy if you are hitting some issues. The following page has explanation as to why it is a good starting point:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
Do a test transaction after that and share your log file so we can check if the plugin is receiving notification from your PayPal account.
July 12, 2016 at 10:22 pm #66862Christito93
MemberOkay i have the latest version of my plugin. How do i share my log file? what is a log file?
July 13, 2016 at 12:19 am #66863Peter
MemberPlease create a dummy gallery for me which has a photo price of $0.01 and then send me the link to that gallery and I will make a full purchase to see the behaviour.
July 13, 2016 at 12:48 am #66864Christito93
MemberHere is the link: [http://www.loosecanonproduction.com/index.php/photogallery/]
July 13, 2016 at 12:58 am #66865Peter
MemberI see that you still have 2.1.3 of the photo seller installed.
Did you get the latest version?
July 13, 2016 at 1:06 am #66866Peter
MemberI’ve sent you an email.
-
AuthorPosts
- You must be logged in to reply to this topic.