PayPal – Payment via Credit Card – Not Receiving Download Email

[Checkmate Resume]

We use PayPal as our payment processor. Everything works fine when someone has a PayPal account and pays using PayPal. They receive the download link in their email.

When someone pays with a credit card, they don’t receive the download link for some reason, even if they entered their email at the time of payment.

[Peter]

Hi,

Can you please enable debug and then share the output when a transaction like the one you describe above occurs:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

Note: sometimes PayPal can hold the fund for review when a credit card is used because the PayPal account is not verified. Remember the plugin will not do the post payment processing and give out the links until it receives the all ok cleared fund. This is to protect you from scammers. It will process the payment when PayPal clears the fund into your account. Anyway, debug will tell us exactly what is going on.

You will most likely find out the mistake you made from the debug but if you need help simply share the debug file content.

[personalprogress]

Hi there,

Im having similar issues.

Im selling a downloadable pdf report. Ive done 3 test purchases and paypal collects the money fine and send the email to the customer. However estore does not appear to be sending the email which contains the download link to the pdf file.

Ive used 3 types of payment:

1) debit card

2)credit card

3)paypal (verified) account payment.

None of the tests recieved the email containing the link. Please help.

please tell me what debug file you require and i will copy and paste it for you.

thanks

[Peter]

Please enable debug (see the link I shared in my previous post) and then make another test purchase and then provide the output of the following files for the particular purchase:

ipn_handle_debug.log

eStore_post_payment_debug.log

[personalprogress]

Hi

I had debug enabled when I did my previous tests. below is the post_payment_debug.log

[05/10/2012 5:39 PM] – SUCCESS :Generating download link for single file.

[05/10/2012 5:39 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[05/10/2012 5:39 PM] – SUCCESS :Performing global autoresponder signup if specified.

[05/10/2012 5:39 PM] – SUCCESS :Mailchimp integration is being used.

[05/10/2012 5:39 PM] – FAILURE :Error! You did not specify your MailChimp API key in the autoresponder settings. MailChimp signup will fail.

[05/10/2012 5:54 PM] – SUCCESS :Generating download link for single file.

[05/10/2012 6:46 PM] – SUCCESS :Generating download link for single file.

[05/10/2012 6:46 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[05/10/2012 6:46 PM] – SUCCESS :Performing global autoresponder signup if specified.

[05/10/2012 6:46 PM] – SUCCESS :Mailchimp integration is being used.

[05/10/2012 6:46 PM] – FAILURE :Error! You did not specify your MailChimp API key in the autoresponder settings. MailChimp signup will fail.

[05/10/2012 9:24 PM] – SUCCESS :Handling refund request…

[05/10/2012 9:24 PM] – SUCCESS :Updating sales database talble with the refund amount: -7.00

[05/14/2012 6:56 PM] – SUCCESS :Generating download link for single file.

[05/14/2012 6:56 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[05/14/2012 6:56 PM] – SUCCESS :Performing global autoresponder signup if specified.

[05/14/2012 6:56 PM] – SUCCESS :Mailchimp integration is being used.

[05/14/2012 6:56 PM] – SUCCESS :Creating a new API object using the API Key specified in the settings

[05/14/2012 7:03 PM] – SUCCESS :Generating download link for single file.

[05/14/2012 7:03 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[05/14/2012 7:03 PM] – SUCCESS :Performing global autoresponder signup if specified.

[05/14/2012 7:03 PM] – SUCCESS :Mailchimp integration is being used.

[05/14/2012 7:03 PM] – SUCCESS :Creating a new API object using the API Key specified in the settings

[05/16/2012 3:37 PM] – SUCCESS :Generating download link for single file.

[05/16/2012 3:37 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[05/16/2012 3:37 PM] – SUCCESS :Performing global autoresponder signup if specified.

[05/16/2012 3:37 PM] – SUCCESS :Mailchimp integration is being used.

[05/16/2012 3:37 PM] – SUCCESS :Creating a new API object using the API Key specified in the settings

Regards

Rav

[personalprogress]

Also,

the test subjects email address didn’t get listed in my mailchimp account. Can you see any reason for this.

Thank you.

[personalprogress]

Sorry

I forgot to add the ipn_handle_debug.log

Here it is:

[05/16/2012 3:37 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1

[05/16/2012 3:37 PM] – SUCCESS :Post string : mc_gross=7.00&protection_eligibility=Eligible&address_status=confirmed&item_number1=5&payer_id=E8792KE4ZH9M6&tax=0.00&address_street=7+gilliat+road&payment_date=08%3A37%3A02+May+16%2C+2012+PDT&payment_status=Completed&charset=windows-1252&address_zip=SL1+3QX&mc_shipping=0.00&mc_handling=0.00&first_name=harpal&mc_fee=0.44&address_country_code=GB&address_name=harpal+hoonjan&notify_version=3.4&custom=ip%3D82.44.253.49&payer_status=verified&business=rav%40personalprogress.co.uk&address_country=United+Kingdom&num_cart_items=1&mc_handling1=0.00&address_city=slough&verify_sign=AmiKwSTxif6UoXl191p3otl3JsGyAju5CF9l79p..taa..kVWwKUU7hA&payer_email=harpal.hoonjan%40hotmail.co.uk&mc_shipping1=0.00&tax1=0.00&txn_id=5E0894545M103334H&payment_type=instant&last_name=hoonjan&address_state=berkshire&item_name1=Advanced+Rapport+Skills+For+Powerful+Influence&receiver_email=rav%40personalprogress.co.uk&payment_fee=&shipping_discount=0.00&quantity1=1&insurance_amount=0.00&receiver_id=C4UFFP65L5R98&txn_type=cart&discount=0.00&mc_gross_1=7.00&mc_currency=GBP&residence_country=GB&shipping_method=Default&transaction_subject=ip%3D82.44.253.49&payment_gross=&ipn_track_id=4d4c42bc92cb&

[05/16/2012 3:37 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[05/16/2012 3:37 PM] – SUCCESS :IPN successfully verified.

[05/16/2012 3:37 PM] – SUCCESS :Creating product Information to send.

[05/16/2012 3:37 PM] – SUCCESS :Transaction Type: Shopping Cart

[05/16/2012 3:37 PM] – SUCCESS :Number of Cart Items: 1

[05/16/2012 3:37 PM] – SUCCESS :Item Number: 5

[05/16/2012 3:37 PM] – SUCCESS :Item Name: Advanced Rapport Skills For Powerful Influence

[05/16/2012 3:37 PM] – SUCCESS :Item Quantity: 1

[05/16/2012 3:37 PM] – SUCCESS :Item Price: 7.00

[05/16/2012 3:37 PM] – SUCCESS :Item Shipping: 0.00

[05/16/2012 3:37 PM] – SUCCESS :Item Currency: GBP

[05/16/2012 3:37 PM] – SUCCESS :Download Link :

Advanced Rapport Skills For Powerful Influence – http://www.personalprogress.co.uk/pp/wp-content/plugins/wp-cart-for-digital-products/download.php?file=3xOa%2FCkEU%2FySg6%2Ft

[05/16/2012 3:37 PM] – SUCCESS :Incremental counter value for PayPal checkout: 6

[05/16/2012 3:37 PM] – SUCCESS :Product Email successfully sent to harpal.hoonjan@hotmail.co.uk.

[05/16/2012 3:37 PM] – SUCCESS :Notify Email successfully sent to rav@personalprogress.co.uk.

[05/16/2012 3:37 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[05/16/2012 3:37 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

They above are all test but the 05/16/2012 were the most recent ones.

Thanks

[Peter]

Hi,

Regarding the mailchimp list issue I can see the following errors:

[05/10/2012 5:39 PM] – FAILURE :Error! You did not specify your MailChimp API key in the autoresponder settings. MailChimp signup will fail.

Can you please check your eStore settings and make sure that you have specified your API key?

Regarding the email not being sent let’s wait for Admin’s opinion on this.

[admin]

Emails are definitely getting sent out by the pluign without any issue. Something else is stopping the email(s) from getting to the inbox. This post will explain and help you:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Regarding the mailchimp… I also noticed that the debug stops right after the following line which tells me that something is causing the script to die when it tries to create an API object.

[05/16/2012 3:37 PM] – SUCCESS :Creating a new API object using the API Key specified in the settings

Please do the following and then do another test run:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

FYI – You can reset your debug log before running a new test transaction so you get a clean capture from this transaction only.

[personalprogress]

Hi

Ok so I installed the wp-email-smtp plugin, set up the smtp using the settings provided by my yahoo hosting and did a test email.

Below is the response:

The SMTP debugging output is shown below:

SMTP -> ERROR: Failed to connect to server: Permission denied (13)

SMTP Error: Could not connect to SMTP host.

I cant understand what is going wrong.

Any ideas suggestions would be a great help.

I’ve just deleted and downloaded the plugin again. will do another test purchase and see how this goes.

Thanks

[wzp]

I noticed you mentioned Yahoo. Are you a “Yahoo Plus” subscriber?

[personalprogress]

I don’t believe so. I just have web hosting from them.

[wzp]

I thought you had to be a Yahoo Plus subscriber in order to use SMTP and POP3 access with Yahoo Mail. Does you hosting include this?

[personalprogress]

I checked my hosting and there is no mention of Yahoo plus. However within my email settings it does give me the pop3 and smtp configuration and to set it up so i believe it must be included within my web hosting

[wzp]

I am pretty sure, the email functionality in your WordPress install is not working. There is an easy test you can do to verify this. Do one or all of the following test:

1. Can you use the Admin Functions panel to manually send an email?

2. When you use WordPress to register a new user, does it send an email?

3. When you leave a comment on your site, does it send an email?

If it doesn’t send the email for the above cases (these are core WordPress functionality) then you know that the email functionality is not working in this WP Install. If the email functionality in your WordPress install is not working then plugins on this site won’t be able to send email properly.

[Author]

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