Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Orders not showing in "Manage Customers" after server change

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Orders not showing in "Manage Customers" after server change

Tagged: manage customers

  • This topic has 1 reply, 2 voices, and was last updated 11 years, 1 month ago by admin.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • February 1, 2012 at 9:09 am #5452
    webar2007
    Spectator

    Hi!

    The last 48 hours or so orders are not showing in “Manage Customers”. I get email notifications from Paypal and the WordPress mail functions sends me an email – but “Manage Customers” is not updated.

    eStore version: 6.2.5 (i’m not selling downloads).

    The only change i have done recently is transfering the site to a new server and switched nameservers. But my email Paypal email seems to be working fine.

    Any ideas? (My site: http://realtrafficsource.com)

    February 2, 2012 at 4:36 am #41513
    admin
    Keymaster

    This is a database related issue. The plugin is failing to insert the value into the customers database. When you move servers it is very easy to mess up a database table if you miss a thing or two. This posts should help:

    Moving website to new host and domain name

    Moved Servers – No Products?!?!

    Also, try loading a fresh build of the plugin as it might help aligning the database table columns (make sure to deactivate and reactivate the plugin):

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • WP PDF Stamper Documentation
  • WP Photo Seller Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial
  • WP Photo Seller Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Download Monitor

Copyright © 2023 | Tips and Tricks HQ