No link in Thank You page or in email

[EJ1023]

Help! I’m about to give up. I’ve read everything written about setting this up, followed every detail, changed themes, deactivated plugins, tested through sandbox, tested live, the debug file says all is well (see below) and yet there is no link on the thank you page and no link in the email sent to the buyer! Where oh where am I going wrong?

Thanks.

EJK

Debug file from sandbox test.

[12/31/2011 7:01 PM] – SUCCESS :Paypal Class Initiated by 173.0.82.126

[12/31/2011 7:01 PM] – SUCCESS :Post string : mc_gross=0.01&protection_eligibility=Eligible&address_status=confirmed&item_number1=1&payer_id=QERNT5FLB75YN&tax=0.00&address_street=1+Main+St&payment_date=11%3A01%3A03+Dec+31%2C+2011+PST&payment_status=Completed&charset=windows-1252&address_zip=95131&mc_shipping=0.00&mc_handling=0.00&first_name=Test&mc_fee=0.01&address_country_code=US&address_name=Test+User¬ify_version=3.4&custom=ip%3D99.121.88.145&payer_status=verified&business=caryat_1325352635_biz%40ejknapp.com&address_country=United+States&num_cart_items=1&mc_handling1=0.00&address_city=San+Jose&verify_sign=An5ns1Kso7MWUdW4ErQKJJJ4qi4-AFnC.ULpYlMTWQ0eqj4IIW-oLzls&payer_email=buyer_1325352858_per%40ejknapp.com&mc_shipping1=0.00&txn_id=0BP03816ES7765009&payment_type=instant&last_name=User&address_state=CA&item_name1=Secrets+of+the+Golden+Gate+Bridge+%28ePub%29&receiver_email=caryat_1325352635_biz%40ejknapp.com&payment_fee=0.01&quantity1=1&receiver_id=5NTSUQ345PU3J&txn_type=cart&mc_gross_1=0.01&mc_currency=USD&residence_country=US&test_ipn=1&transaction_subject=ip%3D99.121.88.145&payment_gross=0.01&ipn_track_id=M3dJ5EyWwCsGKXIjFsZqgw&

[12/31/2011 7:01 PM] – SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed.

[12/31/2011 7:01 PM] – SUCCESS :IPN successfully verified.

[12/31/2011 7:01 PM] – SUCCESS :Creating product Information to send.

[12/31/2011 7:01 PM] – SUCCESS :Seller Paypal Email Address is Valid: caryat_1325352635_biz@ejknapp.com

[12/31/2011 7:01 PM] – SUCCESS :Transaction Type: Shopping Cart [12/31/2011 7:01 PM] – SUCCESS :Number of Cart Items: 1 [12/31/2011 7:01 PM] – SUCCESS :Item Number: 1 [12/31/2011 7:01 PM] – SUCCESS :Item Name: Secrets of the Golden Gate Bridge (ePub) [12/31/2011 7:01 PM] – SUCCESS :Item Quantity: 1 [12/31/2011 7:01 PM] – SUCCESS :Item Price: 0.01

[12/31/2011 7:01 PM] – SUCCESS :Item Shipping: 0.00 [12/31/2011 7:01 PM] – SUCCESS :Item Currency: USD

[12/31/2011 7:01 PM] – SUCCESS :Download Link : Secrets of the Golden Gate Bridge (ePub) – http://www.ejknapp.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa%2FCgGUfGYhavryWGf8v3bSCW7USWqFdL3cmJFLoQjTFTYFs6K%2BNpx0UtH7Qp94dMk2XQR0DHqv1riewJP8%2FN5ac2v1cY17svZYwNmyZ4%3D

[12/31/2011 7:01 PM] – SUCCESS :Product Email successfully sent to buyer_1325352858_per@ejknapp.com.

[12/31/2011 7:01 PM] – SUCCESS :Notify Email successfully sent to caryatid@ejknapp.com. [12/31/2011 7:01 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[12/31/2011 7:01 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[12/31/2011 7:01 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[12/31/2011 7:01 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[12/31/2011 7:01 PM] – SUCCESS :Paypal class finished.

---

[Peter]

Hi there,

Can you please go through the following checklist to ensure that none of the items are the cause of your issue:

Downloaded file size is 0 (Zero) byte or 404 error or Other file download error

Then can you please do what the following post says and share the “download_manager_debug.log” debug file’s content:

https://support.tipsandtricks-hq.com/forums/topic/how-to-test-wp-estore-plugin-encrypted-download-system-on-your-site

[admin]

Emails are getting sent by the plugin. Your server is not delivering them or it is going to junk mail. Please check this post:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[EJ1023]

Hi,

To answer both responses, there is no problem with downloading with the link generated by the plugin and, yes, the email is getting sent and received. I created a link using the admin function, cut and pasted that link and it downloaded fine. I even cut and pasted the one in the debug log and it downloaded fine.

The problem is, when returned to the Thank You page, there is no link there or in the email sent to the customer.

Here’s the Thank You page: http://www.ejknapp.com/ejs-bookstore-download-page/. The shortcode for the page is located between the arrows.

This is the email sent to the test buyer in the sandbox:

Dec 31, 2011 12:50:41 PST | Transaction ID: 5F473644LU794772X

Hello Test User,

You sent a payment of $0.01 USD to Edward Knapp’s Test Store

(caryat_1325352635_biz@ejknapp.com)

It may take a few moments for this transaction to appear in your account.

---

Merchant:

Edward Knapp’s Test Store

caryat_1325352635_biz@ejknapp.com

Confirmed shipping address

Test User

1 Main St

San Jose, CA 95131

United States

Instructions to merchant:

You haven’t entered any instructions.

Shipping details:

The seller hasn’t provided any shipping details yet.

---

Purchase Details

---

Description:Secrets of the Golden Gate Bridge (ePub), Item #:1

Unit price:$0.01 USD

Qty:1

Amount:$0.01 USD

Subtotal: $0.01 USD

Total: $0.01 USD

Payment: $0.01 USD

Payment sent to: caryat_1325352635_biz@ejknapp.com

---

Issues with this transaction?

You have 45 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at: http://www.paypal.com/help.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.

To receive email notifications in plain text instead of HTML, log in to your PayPal account and go to your Profile to update your settings.

PPID PP120

[admin]

Sandbox email addresses are simulated email addresses so real emails can’t be routed there. You can’t expect to receive a real email sent by the plugin in your sandbox email account. When you customer does live purchase they will receive the email as they will be using real email addresses.

[EJ1023]

Okay, here’s a weird turn of events. I just checked the emails sent by Paypal’s Sandbox to my legit seller email address and the link to the file is included in that email. The email also shows the email sent to the customer and the link to the file is there as well. Could it be the Sandbox that is causing the problem? I can’t test the site live because Paypal won’t let me buy something from myself. I had a friend test it several days ago and she received no link on the Thank You page nor did she receive a link in the email. Perhaps I should have her try it again.

Thanks.

[Peter]

Hi,

You can test it live with the real PayPal (ie, not sandbox) by setting the price temporarily to say $0.01 or $0.10 and asking your friend to make a test purchase from their paypal account.

As long as you don’t abuse this technique by doing thousands of real test purchases of $0.01 daily, paypal won’t mind.

[EJ1023]

I’ve made some progress with this. Got a friend to buy a copy of the ebook. She got the link in an email and downloaded the book successfully however, on the Thank You page, at the point where the link should have appeared, she got this: Invalid Seller Paypal Email Address Detected:

I checked Paypal and the eStore settings and all have the same email address and it is both correct and valid. Not sure if this matters but, the admin email for my WordPress blog is different. Could that be a problem?

Thanks

EJK

[Peter]

Hi EJK,

No the WordPress email address should not have any bearing on the PayPal email address.

[EJ1023]

If that’s the case, and the eStore and Paypal addresses are correct and valid, any thoughts on why “Invalid Seller Paypal Email Address Detected:” is showing up in the place where the download link should be?

I really need to get this figured out as I may be working on a much bigger store soon.

Thanks.

[Peter]

Hi,

Some of the reasons according to PayPal that you may be seeing such as error are:

– Invalid email format.

– The email address is not confirmed.

Can you please doublecheck that one of the above does not apply to your address.

[admin]

You most likely have the “Use Strict PayPal Email Address Checking” option checked in eStore settings but didn’t read the help text which explains what that option does.

[dlburkhart]

I am also getting this error on the Thank You page.

The e-mail address shows on the PayPal profile with a status of “Primary”. How do I determine if the e-mail address is “confirmed” or not?

I read the help text for the “Use Strict PayPal Email Address Checking”. But, it is too vague and I do not understand what it really means. This option is checked by default. And, the help text makes it sound unsafe if unchecked.

[dlburkhart]

I did find a “Confirm” button for the PayPal e-mail address. When tried, I got the message, “This email address has already been confirmed.”

So, that leaves the obscure “…Address Checking” option as a cause and the unknown dangers of unchecking it.

[wzp]

Here is the explanation of the “Use Strict PayPal Email Address Checking” setting in eStore:

https://support.tipsandtricks-hq.com/forums/topic/not-understanding-strict-paypal-email-option

If the option is checked, the “Paypal Email Address” under Settings –> Payment Gateway Settings must be the same as your primary PayPal account email.

If you want the payment to go to a PayPal account alias; then uncheck the setting.

[Author]

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