December 31, 2011 at 7:44 pm #5158January 1, 2012 at 2:16 am #40206
Can you please go through the following checklist to ensure that none of the items are the cause of your issue:
Then can you please do what the following post says and share the “download_manager_debug.log” debug file’s content:January 1, 2012 at 5:44 am #40207
Emails are getting sent by the plugin. Your server is not delivering them or it is going to junk mail. Please check this post:January 1, 2012 at 1:28 pm #40208
To answer both responses, there is no problem with downloading with the link generated by the plugin and, yes, the email is getting sent and received. I created a link using the admin function, cut and pasted that link and it downloaded fine. I even cut and pasted the one in the debug log and it downloaded fine.
The problem is, when returned to the Thank You page, there is no link there or in the email sent to the customer.
Here’s the Thank You page: http://www.ejknapp.com/ejs-bookstore-download-page/. The shortcode for the page is located between the arrows.
This is the email sent to the test buyer in the sandbox:
Dec 31, 2011 12:50:41 PST | Transaction ID: 5F473644LU794772X
Hello Test User,
You sent a payment of $0.01 USD to Edward Knapp’s Test Store
It may take a few moments for this transaction to appear in your account.
Edward Knapp’s Test Store
Confirmed shipping address
1 Main St
San Jose, CA 95131
Instructions to merchant:
You haven’t entered any instructions.
The seller hasn’t provided any shipping details yet.
Description:Secrets of the Golden Gate Bridge (ePub), Item #:1
Unit price:$0.01 USD
Subtotal: $0.01 USD
Total: $0.01 USD
Payment: $0.01 USD
Payment sent to: email@example.com
Issues with this transaction?
You have 45 days from the date of the transaction to open a dispute in the Resolution Center.
Questions? Go to the Help Center at: http://www.paypal.com/help.
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.
To receive email notifications in plain text instead of HTML, log in to your PayPal account and go to your Profile to update your settings.
PPID PP120January 1, 2012 at 1:38 pm #40209
Sandbox email addresses are simulated email addresses so real emails can’t be routed there. You can’t expect to receive a real email sent by the plugin in your sandbox email account. When you customer does live purchase they will receive the email as they will be using real email addresses.January 1, 2012 at 2:20 pm #40210
Okay, here’s a weird turn of events. I just checked the emails sent by Paypal’s Sandbox to my legit seller email address and the link to the file is included in that email. The email also shows the email sent to the customer and the link to the file is there as well. Could it be the Sandbox that is causing the problem? I can’t test the site live because Paypal won’t let me buy something from myself. I had a friend test it several days ago and she received no link on the Thank You page nor did she receive a link in the email. Perhaps I should have her try it again.
Thanks.January 1, 2012 at 10:47 pm #40211
You can test it live with the real PayPal (ie, not sandbox) by setting the price temporarily to say $0.01 or $0.10 and asking your friend to make a test purchase from their paypal account.
As long as you don’t abuse this technique by doing thousands of real test purchases of $0.01 daily, paypal won’t mind.January 12, 2012 at 2:15 am #40212
I’ve made some progress with this. Got a friend to buy a copy of the ebook. She got the link in an email and downloaded the book successfully however, on the Thank You page, at the point where the link should have appeared, she got this: Invalid Seller Paypal Email Address Detected:
I checked Paypal and the eStore settings and all have the same email address and it is both correct and valid. Not sure if this matters but, the admin email for my WordPress blog is different. Could that be a problem?
EJKJanuary 12, 2012 at 2:46 am #40213
No the WordPress email address should not have any bearing on the PayPal email address.January 13, 2012 at 12:16 pm #40214
If that’s the case, and the eStore and Paypal addresses are correct and valid, any thoughts on why “Invalid Seller Paypal Email Address Detected:” is showing up in the place where the download link should be?
I really need to get this figured out as I may be working on a much bigger store soon.
Thanks.January 13, 2012 at 11:21 pm #40215
Some of the reasons according to PayPal that you may be seeing such as error are:
– Invalid email format.
– The email address is not confirmed.
Can you please doublecheck that one of the above does not apply to your address.January 14, 2012 at 6:43 am #40216
You most likely have the “Use Strict PayPal Email Address Checking” option checked in eStore settings but didn’t read the help text which explains what that option does.December 30, 2014 at 9:21 pm #40217dlburkhartSpectator
I am also getting this error on the Thank You page.
The e-mail address shows on the PayPal profile with a status of “Primary”. How do I determine if the e-mail address is “confirmed” or not?
I read the help text for the “Use Strict PayPal Email Address Checking”. But, it is too vague and I do not understand what it really means. This option is checked by default. And, the help text makes it sound unsafe if unchecked.December 30, 2014 at 9:26 pm #40218dlburkhartSpectator
I did find a “Confirm” button for the PayPal e-mail address. When tried, I got the message, “This email address has already been confirmed.”
So, that leaves the obscure “…Address Checking” option as a cause and the unknown dangers of unchecking it.December 30, 2014 at 9:34 pm #40219wzpModerator
Here is the explanation of the “Use Strict PayPal Email Address Checking” setting in eStore:
If the option is checked, the “Paypal Email Address” under Settings –> Payment Gateway Settings must be the same as your primary PayPal account email.
If you want the payment to go to a PayPal account alias; then uncheck the setting.
- You must be logged in to reply to this topic.