Missing Transactions and Missing Log Entry

[adamspOV]

I was just testing again and ran into a problem with 2 transactions not being completed due to a timeout returning from PayPal. However, when I look in the log file for WP simple PayPal Shopping Cart, I only see one log entry for a failed transaction, not 2, when I click on the log file link on the Settings page. However, if I open the error log file from my web host File manager, it shows both failed transactions. Why is the link on the Shopping cart settings page not showing the current log file?

[wzp]

Can you please tell us EXACTLY wehat your server’s error log says?

[adamspOV]

What I was looking at is the WP Shopping Cart error log, which indicated a timeout returning from PayPal, so the shopping cart did not record the transaction. I’ve discovered that my browser must have been caching the log file it was displaying. When I forced it to refresh the log file, everything was there that should be.

Here is what the WP Simple PayPal Shopping Cart log showed when it times out:
[11/23/2020 12:47 PM] – FAILURE :IPN validation failed.
[11/23/2020 12:47 PM] – FAILURE :Error response: cURL error 28: Connection timed out after 10000 milliseconds

I contacted my web hosting company about the timeouts and they increased the PHP limits on the site and also, ran some commands to make sure it doesn’t timeout because of the server. They also made sure we weren’t running into firewall or security issues. My testing after they did that has been successful so far, so I think we may be OK.

[wzp]

Okay. BTW, with regards to caching, are you using any kind of page caching plugins on your site? We only “officially” support W3 Total Cache and WP Super Cache.

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