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Manual Checkout email problem

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Manual Checkout email problem

  • This topic has 14 replies, 6 voices, and was last updated 14 years, 9 months ago by tibc.
Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • December 3, 2009 at 10:26 pm #512
    steveR
    Member

    When a purchase is made, the seller receives notification but the buyer receives nothing. The settings are correct in the options panel. I’ve turned the WordPress mail function on and off but the results remain exactly the same. Any ideas?

    December 4, 2009 at 1:28 am #16441
    amin007
    Participant

    The buyer doesn’t get an email for Manual checkout. It can be very easily added though. I left it out cause the users who pursued me to add this feature didn’t want an email to be sent to the buyer. They wanted to contact the buyer for payment arrangement after they receive the sale notification.

    It makes sense that the buyer receives a copy of the order too. I will add this option and give you an update.

    December 4, 2009 at 2:18 am #16442
    steveR
    Member

    Thanks. I’m anxiously awaiting your update…

    December 4, 2009 at 7:14 am #16443
    steveR
    Member

    Is there anything I can do to fix this on my own?

    December 4, 2009 at 8:04 am #16444
    amin007
    Participant

    Yeah you can but I already added this option and sent you an update :)

    December 4, 2009 at 2:15 pm #16445
    steveR
    Member

    The update never appeared in my email. Even checked the junk mail. Please send again?

    December 4, 2009 at 2:47 pm #16446
    steveR
    Member

    Sorry. I found your message. Thanks so much.

    December 17, 2009 at 3:14 pm #16447
    embroiderysecret
    Member

    Hi could you give me the updates too…

    Thank you

    December 18, 2009 at 5:22 am #16448
    amin007
    Participant

    done.

    June 19, 2010 at 9:38 am #16449
    ianwyy
    Member

    Hi Admin, I am using v 3.4.1 is this the latest version will the buyer email receive update? if yes, it seem is not working for me? any step I have miss please guide.

    – I have mention to you pertaining the missing “eStore_manual_gateway.php” on other post.

    August 12, 2010 at 11:11 pm #16450
    tibc
    Member

    Me, too, please.

    Buyer email body is not included within email.

    Seller email body is not included within email.

    .

    August 13, 2010 at 12:37 am #16451
    Ivy
    Member

    Hi, Please see the following post on how updates work:

    How and when do you get an update?

    Did you make any modifications to the emails?

    August 13, 2010 at 2:40 pm #16452
    tibc
    Member

    I have v4.0.8; and no, I haven’t modified the emails.

    The transaction details, including special instructions to the customer, do arrive; but the information from the setup screen is not included.

    Again, this is for manual payment (I don’t use any other payment method).

    Thanks for looking into this for me.

    August 14, 2010 at 12:21 am #16453
    amin007
    Participant

    The “buy email” details from the settings menu is only used for payment gateway payment (it needs various details that comes from the payment gateway).

    For manual payment use the “Special Instruction” field in the manual payment settings section to customize your email.

    August 16, 2010 at 3:19 am #16454
    tibc
    Member

    Thanks. I’ll use the workaround you suggested.

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