estore – Variations not working in IE or in Chrome, but works in Firefox

[akalli]

Hi,

I sell my services. I’m using the variations feature to allow people to add more items to their order with me, like upsells. I thought I was being so clever in utilizing the variations feature.

These variations look like this for the dropdowns: >>Webinar Support|No Webinar Support Needed|Order Partial Webinar Support:300|Order Full Webinar Support:600

If you want to take a closer look at it, this particular variation upsell can be found at [http://www.virtualassist.net/business-services-and-support/product-marketing-plan-launch-support/]

I started adding this ability for variation upsell options over the last year. I use Firefox and it has always worked, so I didn’t even think to test it on the other browsers. I just added several more products with variation upsells over the last week, so I decided to try it out on my smartphone. I got an error message, then quickly jumped onto the computer to see what was going on. In a nutshell, using the variation feature to include upsell options in my products works great in Firefox, but it does not work in IE or Chrome. The error I’m getting is: “error. variation addition amounts are not numeric”.

I’m hoping there is a fix for this, otherwise I’ll have to rethink how I’m going to offer variations for my service packages.

Anyway, your feedback and insight would be greatly appreciated.

I’m still using wordpress 3.4.1, and I think I’m using wp-estore version 6.0.7 (at least that’s what it says in my plugins area), I’m using IE9, and Chrome 23.

UPDATE: after reading some more posts in this forum, something caught my eye about the w3 super cache plugin. Since I did install that plugin a few months ago and set it up with the instructions you guys provide, I thought I would test out deactivating it and then trying IE and Chrome again. It now works, but I would have to leave the w3 super cache plugin deactivated. Is there a way to make all these play nicely together? Perhaps there are some more settings I need to tweak in the cache plugin so it doesn’t adversely affect the variation feature in IE or Chrome.

So…at least this is something closer to finding out what to do and where the problem lies.

Andrea

[akalli]

I meant the w3 total cache plugin, not the w3 super cache plugin.

Andrea

[admin]

Hi Andrea, You shouldn’t see the issue you described if you have done the recommended setup with W3 Total Cache plugin. However, I would recommend you load a fresh copy of the plugin first:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

We have made some enhancements on the variation price calculation in the last few months that I think may help. Let me know how you go after that.

[akalli]

Thank you. I had set it up using the instructions from https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin

I will try a fresh install of the plugin, as well a double-checking my cache plugin settings.

In the meantime, I reactivated the WP Super Cache plugin using your settings instructions from http://images.tipsandtricks-hq.com/forum-images/instruction/wp-super-cache-settings-screenshot.jpg. Everything seems to be working with variations in IE, so for right now at least that is all playing nice together.

Again, thank you for your reply and suggestions.

Andrea

[Author]

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