eStore – store thinks cart is empty on checkout

[mediavandals]

So a few days ago a customer brought it to our attentions that our clients eStore had stopped working. We have not made any changes to the site so I’m not sure why, but the client is not happy as they are losing sales.

basically what happens is, the customer adds the product to their cart, hits the checkout button and then are taken to a page that says

“Your shopping cart is empty. Please add an item to your cart. You can load the checkout page and make sure the shopping cart is not empty.

If you are the admin of this site and you are certain that the shopping cart is not empty then the PHP Session on your server is not working correctly. Please check this article”

If the customer adds a product to their cart and then tries to update the cart with multiple products, the cart becomes empty.

[wpCommerce]

Hi, Can you please provide a link to the page where we can add an item to the cart? It is likely the PHP session is not working on this server but if you post a link to page in question we will be able to check it and confirm.

[mediavandals]

[http://chadbrownlee.com/store]

[admin]

I tried to go to the URL you shared but the page just doesn’t load for me. It was in a loading state for about a minute when I gave up (tried it twice 5 minutes apart and the same thing happened). Maybe your server is having some difficulty currently so I will check back later.

In the meantime, please load a fresh copy of the eStore plugin too and let me know when you have done that:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[Peter]

Just to add to admin’s reply…..

I took a quick look at your store page and was able to see the problem you are referring to.

I also noticed the following javascript error (which may be related to this issue):

Uncaught TypeError: Object function (){b.open.apply(this,arguments)} has no method 'init' (jquery.fancybox-1.3.4.js:1153)

The above error appears to be coming from something (such as another plugin or your theme) which is using “fancybox” .

If after you have loaded the latest fresh copy of eStore you are still seeing the same issue please do the conflict tests as outlined in this link to identify the source of the issue:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

Here is another useful link for troubleshooting javascript errors:

https://support.tipsandtricks-hq.com/forums/topic/debugging-javascript-errors-on-your-site

[mediavandals]

Hi Peter,

Thanks for getting back. As previously mentioned, the store was working fine up until a a week or so ago and we haven’t made any changes to the site in months, the plugin just stopped working properly.

I have tried both disabling all other plugins as well as switching to the default wordpress theme and neither of these seem to fix the issue.

I’m not sure what to do here, all I know is I have an irritated client losing money on sales from his store and I have no answers for him.

[Peter]

the store was working fine up until a a week or so ago and we haven’t made any changes to the site in months, the plugin just stopped working properly.

Please take a look at this link too which will give you some handy tips on other things you can check for when a plugin suddenly stops working:

https://support.tipsandtricks-hq.com/forums/topic/my-plugin-just-stopped-working

[mediavandals]

Hi Peter,

None of the above tips work. The issue isn’t plugins or theme, we’ve updated the store files as previously requested. No extra wp-estore addons have been added. Please advise because nothing in the forum links you keep posting are fixing the issue.

[admin]

I took a look at the checkout process and some configuration have definitely changed on this site. It seems like your WordPress is installed in the following folder now (which is weird):

[http://chadbrownlee.com/2013/]

Anyway, without going too much into technical details we are going to try one tweak which should work on this server. Do the following:

1) Load a fresh build of the eStore plugin now (if you haven’t done so already):

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

2) After the update, open the “eStore_advanced_configs.php” file and look for the following line of code:

define('WP_ESTORE_ENABLE_NEW_CHECKOUT_REDIRECTION', '0');

Once you find it change it to the following:

define('WP_ESTORE_ENABLE_NEW_CHECKOUT_REDIRECTION', '1');

Let me know how you go after that.

[mediavandals]

Hi there,

wordpress hasn’t moved, it has always been installed in that folder.

I tried the above. no luck.

[mediavandals]

Hi Guys, any word on this?

[mediavandals]

Hi Guys,

Just a heads up, it seems this problem has worked itself out. Strange.

Thanks for all your help!

[bcworkshops]

I’ve had this same problem. Without any changes to my site, suddenly people are telling me that their cart is showing empty at checkout. That means lost sales and not everyone is calling to complain.

Please help.

[wzp]

Please perform these tests, and follow the appropriate advice:

https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly

Also, give us a link to your products page so we can inspect a few things for you.

[bcworkshops]

It looks like I had really old plugins compared to what you have now. I updated the plugins tonight, but am wondering how to test them? I can add products to a cart, but don’t know if they will disappear if I try paying.

[Author]

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