eStore – not receiving email after purchase

[kaygill]

I am not receiving email notifications of sales from wp estore. I have run a test purchase and all works fine except for this.

Thanks

Kay

[Ivy]

Update: The following post has all the email troubleshooting info:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-with-the-download-link-after-purchase

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I have a feeling that your PayPal IPN is not setup correctly so the payment notifications are not reaching the eStore plugin. Please check this post and verify for me that your PayPal IPN is working correctly:

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

After the IPN issue is fixed, the emails should start to work automatically. If it doesn’t then we will move to checking the email issue you on your server. The following post has a very useful checklist to fix that issue:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[kaygill]

Hi, I’m just off to check the suggested post.

Meanwhile here’s the ipn handle debug log file

Thanks

[08/27/2012 2:03 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1

[08/27/2012 2:03 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[08/27/2012 2:03 PM] – SUCCESS :IPN successfully verified.

[08/27/2012 2:03 PM] – SUCCESS :Creating product Information to send.

[08/27/2012 2:03 PM] – SUCCESS :Transaction Type: Shopping Cart

[08/27/2012 2:03 PM] – SUCCESS :Number of Cart Items: 1

[08/27/2012 2:03 PM] – SUCCESS :Item Number: 7

[08/27/2012 2:03 PM] – SUCCESS :Item Name: Book and Mind Training Recording Combination

[08/27/2012 2:03 PM] – SUCCESS :Item Quantity: 1

[08/27/2012 2:03 PM] – SUCCESS :Item Price: 15.99

[08/27/2012 2:03 PM] – SUCCESS :Item Shipping: 0.00

[08/27/2012 2:03 PM] – SUCCESS :Item Currency: GBP

[08/27/2012 2:03 PM] – SUCCESS :Download Link :

Overcome your Fear and Ski with Confidence: A relaxation and Visualisation Recording – http*****

[08/27/2012 2:03 PM] – SUCCESS :Product Email successfully sent to pmunizaga@altacenter.cl.

[08/27/2012 2:03 PM] – SUCCESS :Notify Email successfully sent to kay@skiingwithconfidence.com.

[08/27/2012 2:03 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[08/27/2012 2:03 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[08/27/2012 2:03 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[08/27/2012 2:03 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[08/27/2012 2:03 PM] – SUCCESS :Paypal class finished.

[admin]

Thank you for the debug. I can verify that the plugin is definitely sending the emails. The email is getting lost somewhere between your server and the inbox. Please go through this checklist which should help you identify where the real issue is:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[kaygill]

Hi, I’ve gone through the check list & still am not receiving emails. Any more ideas?

[admin]

Were you using a different hosting/server when the email was working? (refer to your following post):

https://support.tipsandtricks-hq.com/forums/topic/duplicate-emails-being-sent

Basically, this email issue that you are seeing at the moment is outside of eStore plugin since the plugin did send the email correctly. In most cases when I have seen this… it has always turned out to be an issue somewhere on the server. Here are some examples:

Not receiving email for registration after purchase

No email sent with download link

All of a sudden, customers not receiving email confirmation

Do you get any email from your WordPress site? For example when someone leaves a comment on your blog? Did you get email when you send an email via the email tester plugin mentioned in the checklist?

[Author]

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