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My site will no longer add items to the cart when you click add to cart.The add to cart button is taking customers to an empty checkout. I have missed out on 2 sales in two days because of this that I know of, there are likely to be more.
It works fine for me in chrome, but not in any other browser, and I have had a person on a mac using chrome tell me it is not working for her either. I have cleared caches, turned off caching, did your PHP check (and it was fine in chrome, didn’t check in any other).
I use WP Rocket, but the issue still stands even with that turned off, and I have not changed anything with it recently, and it was working previously. I have the site using cloudflare, though my hosting set that up and it has been running fine. I did update plugins yesterday, but the first person that said it wasn’t working was *before* that, I was hoping the plugin updates would fix the issue, but no. 2 weeks ago I know it was working totally fine. I have not changed anything in that time other than regular plugin updates.
It is the same with any add to cart buttons on my site, but for easiest access try the links here:piwakawakavalley.co.nz/shop Running the latest WP and all plugins are up to date.
This looks to be a caching issue. I can see caching happening on this site. When you have caching and a visitor is seeing a cached page, the cart will not behave correctly since they are being served a cached page. A cached page is a static page (it is not showing the dynamically updated page with the updated cart’s content).
We only support the following two caching plugins:
Using the plugins with W3 Total Cache – https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin
Using the plugins with WP Super Cache – https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-together-with-wp-super-cache-plugin
What kind of caching solution are you using? Is your hosting provider applying caching from their end?
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