not sending out email links after purchase is made through paypal

[dmkepattern]

Hello

I wish someone could help me here.

I have just set up my e-store, trying to test transaction to see if everything is working all right.

When I purchase one single file, the file link is sent to my test email address with no problem.

The problem is when I try to purchase more than one file, it won’t send out any download links to my email address.

How can I fix this problem. Can anyone please help?

[amin007]

Run a test transaction with debug enabled and it will reveal the issue. This post will help:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[dmkepattern]

Thanks for your reply.

I have enabled the debug log, however it’s not writing anything.

Even after I made another test transaction, it won’t still write anything.

This is what I read from log,

[03/18/2011 5:08 AM] – Advisory : Log file reset.

---

Please help.

[dmkepattern]

Now I setup the thank you letter with the instant digital product delivery.

Now the links for the purchased products are showing successfully on the thank you letter.

But still, no email notification with the links are sending out to the customers email, only the payment confirmation letter from paypal is sending out to the customer.

What am I missing here?

[wzp]

You checked the correct log file (ipn_handle_debug.log)?

Are the permissions on the plugin directory set to 755 or higher? If the permissions are too low, eStore might be prevented from updating the debug log files.

WP eStore –> Settings –> General Settings –> Send Emails to Buyer After Purchase

In your first post, you said that emails for single files worked, so I’m assuming this check box is checked.

WP eStore –> Settings –> General Settings –> Buyer Email Body

Contains the {product_details} tag? Again, based on your first post the assumption is “yes.”

WP eStore –> Settings –> General Settings –> Use WordPress Mailing System

Try changing this setting to the opposite of what it is now.

[amin007]

There is a section in the “How to enable debug” post that tells you what you should be checking when you don’t get anything in your debug log file:

What to do if the Log file is empty?

The following post will tell you what to do if the debug log file is empty even after running a transaction with debug enabled.

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

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