eStore – Cart not working, checkout only shows "Your cart is empty"

[consciousdivas]

All of a sudden, my payment buttons aren’t working. I have two on this page [http://www.consciousdivas.com/admin/march-diva-date-night] and when you click on Add to Cart, you’ll see the cart is empty.

I have tried:

* Deleting the product, and re-creating it

* Buy now and add to cart button options (both offer same result, I prefer using add to cart)

* Upgrading wordpress and all plugins

* Deactivating the whole eStore plugin and activating again

This is the shortcode I’m using: [wp_eStore_add_to_cart id=19]

Any help is appreciated!

[wzp]

You may have PHP session problems, that require assistance from your hosting provider.

https://support.tipsandtricks-hq.com/forums/topic/paypal-says-your-shopping-cart-is-empty

[consciousdivas]

Hi – I’ve been in contact with my host and they cannot see any sessions problems. I have the ability to reset the sessions.save path – my host told me that you would be able to give me this path to correct the problem.

Also, what version of the mysqli api is the most recent version of the plugin built in? Another idea is that the version my host is running is incompatible with the plugin somehow.

Please answer both questions. Thank you!

[wpCommerce]

Hi, looks like you have the “W3 Total Cache” plugin installed, which is why probably the cart items are not getting updated.

Please follow these instructions to resolve this caching issue:

https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin

[consciousdivas]

I have deactivated the Cache plugin and it is still not working.

I have added a new test page for us here: [http://www.consciousdivas.com/newformtest]

Also, no one has replied to my response from earlier:

I’ve been in contact with my host and they cannot see any sessions problems. I have the ability to reset the sessions.save path – my host told me that you would be able to give me this path to correct the problem.

Also, what version of the mysqli api is the most recent version of the plugin built in? Another idea is that the version my host is running is incompatible with the plugin somehow.

Please answer both questions. Thank you!

[admin]

Hi, I can confirm that the PHP session is not working correctly on this site or the session is getting destroyed by another bad WP plugin that you have installed. MySQL is not the issue here.

If you look at the following post you will see that each and every user who had this issue, it always turned out that the hosting company had to fix their server configuration to address the PHP session issue (initially they always say that it is working correctly):

https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly

You can tell your hosting provider the following:

When a value is saved in the PHP Session, it loses the value (the session values are not getting stored like it is suppose to)

Also, there are a few bad WordPress plugins out there that can destroy your PHP session incorrectly so make sure to do this test first before going to your host:

Theme and plugin conflict test – https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

List of plugins that don’t play nice – https://support.tipsandtricks-hq.com/forums/topic/list-of-plugins-that-dont-play-nice-conflicting-plugins

Additional Info

Since you mentioned that it stopped working suddenly the following post is also a good read:

https://support.tipsandtricks-hq.com/forums/topic/my-plugin-just-stopped-working

[Author]

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