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estore and aweber opting MY email not clients

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › estore and aweber opting MY email not clients

Tagged: aweber, estore and aweber integration, WP eStore

  • This topic has 11 replies, 4 voices, and was last updated 12 years, 5 months ago by admin.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • December 11, 2012 at 11:08 pm #8137
    nkellerm85
    Member

    Hi there for some reason it is opting me in (my support email address) not the person purchasing email address.

    December 12, 2012 at 6:05 am #52283
    admin
    Keymaster

    Please go through this post and give us a little more info on the issue:

    https://support.tipsandtricks-hq.com/forums/topic/required-info-we-need-to-efficiently-troubleshoot-an-issue

    Also, can you please verify that you are using the API method to integrate AWeber with eStore?

    http://www.tipsandtricks-hq.com/ecommerce/how-to-integrate-wp-estore-with-aweber-615

    December 13, 2012 at 3:16 pm #52284
    nkellerm85
    Member

    Hi there,

    sorry for not being as detailed as you’d like, I will do my best!

    Yes I have done everything one this page –>http://www.tipsandtricks-hq.com/ecommerce/how-to-integrate-wp-estore-with-aweber-615

    Does that work immediately, or does it take a few days?

    When someone buys my product I want to add them to an aweber list. When creating the product I put this information in the correct slot (see this pic [http://successfulweightlossschool.com/wp-content/uploads/2012/12/Screen-shot-2012-12-13-at-8.13.48-AM.png]

    But for some reason it opts my email address in (support@successfulweightlossschool.com), not the purchaser.

    Hope that is clear enough and we can figure this out :)

    Thanks!

    December 13, 2012 at 11:40 pm #52285
    admin
    Keymaster

    Thank you for the details. Please do the following:

    1) Jump on your AWeber account and make sure you don’t have any eStore AWeber parser (if you were using the legacy integration then you may have one still hanging around).

    2) Go to eStore settings and enable debug

    3) Now do a test and share the debug file content so I can see what the plugin did.

    Basically, if you setup a test case scenario explained in the following post we will be able to troubleshoot this easily:

    https://support.tipsandtricks-hq.com/forums/topic/wp-estore-troubleshooting-autoresponder-signup-not-working

    What version of eStore are you using?

    December 17, 2012 at 11:53 pm #52286
    nkellerm85
    Member

    Okay 1 question – step #3…how to you test and share? :) thanks

    December 18, 2012 at 12:59 am #52287
    Ivy
    Member

    You basically enable the debug option in the plugin settings then do what the above mentioned post tells you to do. Then you can check the debug files (there are links to each debug file in the settings area too).

    The following will explain how to enable the debug option:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    To share the log files you can copy and paste it here in the forum for us to look at.

    December 19, 2012 at 2:06 pm #52288
    nkellerm85
    Member

    Hello, the following is the conten of the log file

    [12/11/2012 3:52 PM] – SUCCESS :Generating download link for single file.

    [12/11/2012 3:52 PM] – SUCCESS :Checking if a key needs to be issued for product id: 17

    [12/11/2012 3:52 PM] – SUCCESS :Serial code that will be issued to this customer:

    [12/11/2012 3:52 PM] – SUCCESS :Updated the serial key values in the database.

    [12/11/2012 3:52 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

    [12/11/2012 3:52 PM] – SUCCESS :Using the new AWeber integraiton option to signup to the list: food_lover@awber.com

    [12/11/2012 3:52 PM] – SUCCESS :Attempting to signup the user via AWeber API

    [12/11/2012 3:52 PM] – SUCCESS :AWeber API library is already included from another plugin.

    [12/11/2012 3:52 PM] – SUCCESS :AWeber account retrieved. Account ID: 442518

    [12/11/2012 3:52 PM] – SUCCESS :Attempting to signup the user to the AWeber list: food_lover@awber.com

    [12/11/2012 3:52 PM] – FAILURE :Error! Could not find the AWeber list (food_lover@awber.com) in your AWeber Account! Please double check your list name value for typo.

    [12/11/2012 3:52 PM] – SUCCESS :===> Start of Affiliate Commission Calculation <===

    [12/11/2012 3:52 PM] – SUCCESS :Checking if the WP Affiliate Platform Plugin is installed.

    [12/11/2012 3:52 PM] – SUCCESS :WP Affiliate Platform is installed, checking commission related details…

    [12/11/2012 3:52 PM] – SUCCESS :No Referrer Found. This is not an affiliate referred sale.

    [12/11/2012 3:52 PM] – SUCCESS :===> End Affiliate Commission Check <===

    [12/11/2012 3:52 PM] – SUCCESS :Checking if auto affiliate account creation feature is active.

    [12/13/2012 12:05 PM] – SUCCESS :Checking if a key needs to be issued for product id: 2

    [12/13/2012 12:05 PM] – SUCCESS :Serial code that will be issued to this customer:

    [12/13/2012 12:05 PM] – SUCCESS :Updated the serial key values in the database.

    [12/13/2012 12:05 PM] – SUCCESS :===> Start of Affiliate Commission Calculation <===

    [12/13/2012 12:05 PM] – SUCCESS :Checking if the WP Affiliate Platform Plugin is installed.

    [12/13/2012 12:05 PM] – SUCCESS :WP Affiliate Platform is installed, checking commission related details…

    [12/13/2012 12:05 PM] – SUCCESS :No Referrer Found. This is not an affiliate referred sale.

    [12/13/2012 12:05 PM] – SUCCESS :===> End Affiliate Commission Check <===

    [12/13/2012 12:05 PM] – SUCCESS :Checking if auto affiliate account creation feature is active.

    December 19, 2012 at 4:55 pm #52289
    josh401
    Member

    This is the only failure message I see:

    FAILURE :Error! Could not find the AWeber list (food_lover@awber.com) in your AWeber Account! Please double check your list name value for typo.

    Sorry to state the obvious.. but are you certain the name of the account is correct? It looks like you might have forgotten the e in aweber.

    December 20, 2012 at 3:34 pm #52290
    nkellerm85
    Member

    Yes, I am sure that is the issue with that product, thanks. With this product it wasn’t opting anyone one in, so that makes sense.

    BUT the other product and that is spelled correctly (guide_manifest@aweber.com) is opting *ME* in (support@myurl.com) and not the person who purchased. Can you help me with that one?

    Thanks!

    December 20, 2012 at 4:36 pm #52291
    josh401
    Member

    Absolutely!

    Can you please share a debug file for that product?

    Go to the eStore settings menu and hit the “Reset Debug Log Files” button. This will reset the debug files so we can see a clean capture.

    Next, do the five steps the following posts tell you to do and you will be able to get a clean debug capture for AWeber signup for the product where it is not working:

    https://support.tipsandtricks-hq.com/forums/topic/wp-estore-troubleshooting-autoresponder-signup-not-working

    January 4, 2013 at 4:03 am #52292
    nkellerm85
    Member

    I have already reset the debug log files in WP eStore settings but don’t know about the rest.

    Is there any other suggestion to get this done?

    January 4, 2013 at 11:39 pm #52293
    admin
    Keymaster

    Hi, I sent you an email to get access to the site so I can check your settings and see what is going on this site.

    Update: I checked your site after you removed the existing connection and reauthorized it. Everything is working as expected. Also, you specified the wrong AWeber list name in the product configuration too. I sent you an email with a summary.

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