Erroneous shipping charges in PayPal using the cart widget

[spotlope]

I’ve been using the “buy now” shortcode for my digital products for over a month now with no problem. Last week, I had to switch to using the add-to-cart functionality, combined with the sidebar cart widget, because I wanted to include the option for a coupon code. Now, every product I attempt to purchase in PayPal has profile-based shipping charges enabled, even though I’ve set the shipping cost as blank in the product settings for each download, and made sure that the profile-based shipping charges are not ticked in the eStore settings.

I’ve combed through all the eStore settings, and I cannot figure for the life of me why the cart is indicating to PayPal that shipping is required. I even tried setting one of the products back to buy now in the shortcode. As soon as I did that, PayPal correctly no longer charged shipping at all.

Does anyone have insight into what might have gone wrong?

[admin]

Please have a look at this post and provide some more details mentioned there:

https://support.tipsandtricks-hq.com/forums/topic/required-info-we-need-to-efficiently-troubleshoot-an-issue

[spotlope]

I’ve set up a sample page that illustrates the problem I’m having. You may access it here: http://www.womackworkshops.com/product-purchase-test/

What it shows is that the same product, configured for no shipping charges, is having profile-based charges added when using the shopping cart widget. The “Use PayPal Profile Based Shipping” checkbox is unchecked in the eStore Payment Gateway Settings screen for PayPal.

[admin]

Can you please set zero (0) in the “Item Shipping Cost” field for that product and let me know so I can go back to that page and check it out?

[spotlope]

Okay, I’ve set the item shipping cost to 0 for this item. It made no difference in the PayPal shipping charges.

[admin]

Thank you.. will you please do the change I mentioned in the following thread (check the 2nd post) and let me know how that goes?

https://support.tipsandtricks-hq.com/forums/topic/can-i-make-paypal-show-shipping-charge-instead-of-shipping-and-handling

[spotlope]

That seems to have fixed the problem, thanks. The line you suggested was already commented out above the current code, so it seems this is something that works for some and not others. In any case, it fixed the problem for me.

[Author]

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