Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › eMember Registration email/link Not being sent after payment
Tagged: IPN failed, membership, payment, registration
- This topic has 17 replies, 7 voices, and was last updated 7 years, 6 months ago by admin.
September 26, 2012 at 6:44 pm #7492edgarphsMember
I started my membership site and I am currently using v7.9.2 of your eMember plugin, but several paying membership have email me saying they haven’t received a registration email/link after payment.
I have to manually sent another registration completion link thru the Admin Functions, but my understanding was the email was suppose to be sent automatically..
Can some one please tell me how I could verify or what setting I have to change so the registration link goes out automatically after subscription payment?
They have check there spam folders and noting.. The only get the email when I manually generate another one.
BTW, I am using both your eStore and eMembership plugins and I am currently using Aweber.
my URL: [http://BinaryShift.com]
ThanksSeptember 26, 2012 at 10:39 pm #49742PeterMember
So after looking at your site I noticed you are using eStore to sell the membership.
Therefore can you please enable debug for eStore and share the outpout of the “subscription_handle_debug.log”.
This post will help you with this:
Also, load fresh copies of the plugin just to be sure:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-pluginsMarch 31, 2013 at 8:51 pm #49743
I’m having this same issue. and I have the debug enabled. I’m using estore to process my subscriptions. My paying members are not receiving the complete registration forms to there email. Domain [www.carrielachance.com]March 31, 2013 at 10:52 pm #49744
We created a link within paypal as well and the same thing happened. we enabled the free membership and when we go to the free member registration page everything worked fine and we can the email with the link to complete the registration BUT NOT WHEN we use our estore subscriptions
ThanksMarch 31, 2013 at 11:13 pm #49745
Fixed it. I didn’t have IPN profile enabled within my paypal account (I have now enabled it and it is working).September 3, 2015 at 3:36 pm #49746ray1469Member
Hi, I also have this problem. Kindly help me solve it.
Below is the Debug log file.
[09/03/2015 3:30 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[09/03/2015 3:30 PM] – FAILURE :IPN validation failed.
[09/03/2015 3:30 PM] – SUCCESS :Paypal class finished.September 4, 2015 at 1:31 am #49747
Looks like the IPN validation is failing for the payment. Are you using WP eStore to accept payment for membership? Did you do what the following documentation says?
Have you enabled the sandbox option but then doing the transaction using your LIVE account?
Please post a link to the page where you have your membership payment button so I can investigate it.September 4, 2015 at 4:11 am #49748ray1469Member
I am using WP eMember.
I have not enable the sandbox option.
The link to my membership button is [http://www.masterstocktrader.com.sg/test]September 4, 2015 at 11:39 pm #49749
Your setup looks fine. Something strange is going on your server which is messing up the IPN validation functionality. I will need to take a look inside. I have sen you an email for it.September 6, 2015 at 5:06 pm #49750
I have a similar problem with WP eMember. Customer pays via a Paypal button – IPN is enabled – customer IS ADDED automatically to members list…but no registration email is sent EVEN if I try to send one manually after the member has been added. Site is [http://miraclemembers.com]
I wondered whether it is somehow a hosting problem as I had the same problem with another plugin, hence me buying this one
Debug log only says [09/06/2015 4:23 PM] – SUCCESS :Paypal Class Initiated by 188.8.131.52
[09/06/2015 4:23 PM] – SUCCESS :Post string :[redacted]
[09/06/2015 4:23 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[09/06/2015 4:23 PM] – SUCCESS :IPN successfully verified.
[09/06/2015 4:23 PM] – SUCCESS :Creating product Information to send.
[09/06/2015 4:23 PM] – SUCCESS :Transaction Type: Buy Now/Subscribe
[09/06/2015 4:23 PM] – SUCCESS :Item Number: MEMext
[09/06/2015 4:23 PM] – SUCCESS :Item Name: Membership Offer
[09/06/2015 4:23 PM] – SUCCESS :Item Quantity: 1
[09/06/2015 4:23 PM] – SUCCESS :Item Total: 33.00
[09/06/2015 4:23 PM] – SUCCESS :Item Currency: USD
[09/06/2015 4:23 PM] – SUCCESS :Membership payment paid for membership level ID: 2
[09/06/2015 4:23 PM] – SUCCESS :eMember integration is being used… creating member account… see the “subscription_handle_debug.log” file for details
[09/06/2015 4:23 PM] – SUCCESS :Paypal class finished.
September 6, 2015 at 5:08 pm #49751
Forgot to say – WP eMembers – Settings v8.9.5
Many thanksSeptember 7, 2015 at 12:08 am #49752
I checked your log file and I can confirm that the plugin definitley sent the email off. You seem to have an email issue on this server. The following resource will help you:
https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-emailSeptember 7, 2015 at 1:40 pm #49753
Thanks very much. I thought it must be something else, having the same issue with 2 different plugins.September 18, 2015 at 1:11 pm #49754pawsomemediaMember
Hello, I have similar problem.
[09/18/2015 8:20 AM] – SUCCESS :Paypal Class Initiated by 184.108.40.206
[09/18/2015 8:20 AM] – SUCCESS :Post string : [redacted]
[09/18/2015 8:20 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[09/18/2015 8:20 AM] – FAILURE :IPN validation failed.
[09/18/2015 8:20 AM] – SUCCESS :Paypal class finished.
IPN is activated in the paypal merch account setting.We have the payments and the paypal email .Only thing that is missing is the email to the user with the unique link to registration.
Your help is greatly appreciated.
Tech person: Georgi GeorgievSeptember 19, 2015 at 12:58 am #49755
Looks like the PayPal IPN validation is failing. Are you using it with WP eStore plguin or integrating it with a PayPal hosted button?
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