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Downloadable zip file is empty ?

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Downloadable zip file is empty ?

Tagged: change download methods

  • This topic has 7 replies, 4 voices, and was last updated 12 years, 10 months ago by Ivy.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • July 3, 2012 at 6:08 pm #6777
    okgood
    Member

    Hello,

    I’ve been using your eStore product for 2 years now. I love it.

    About a week ago all my customers have been complaining that their downloadable zip files have been empty. The only thing I can think of that changed is that I upgraded my hosting provider’s service package. I can’t think of how this might have changed any settings, but I don’t know where to start to troubleshoot. Can you please help?

    Thanks,

    Chris

    July 3, 2012 at 8:38 pm #46838
    wzp
    Moderator

    Please enable the debug logs, reset the logs, and then try a few test downloads. Then check the download_manager_debug.log file.

    July 8, 2012 at 6:36 pm #46839
    Lm1
    Member

    I don’t know if your zips are large but i had the same issues until i moved the downloads to the Amazon s3 service as it seems shared hosting can’t cope and moving the downloads to s3 solved all my problems.

    July 15, 2012 at 7:23 pm #46840
    okgood
    Member

    Here’s what the download_manager_debug.log file says for the last attempt

    [07/13/2012 11:02 PM] – Status : Unresolved DL file path = http://www.???.net/quarantine/gTyRePo4/X.zip

    [07/13/2012 11:02 PM] – Status : Resolved DL file path = ../../../quarantine/gTyRePo4/X.zip

    [07/13/2012 11:02 PM] – Status : Dispatching DL method = 1

    When I go to admin page and generate an encrypted link for download, the link it creates doesn’t work !?!

    July 15, 2012 at 7:29 pm #46841
    okgood
    Member

    I recently upgrading my hosting package … could that have something to do with it? I am using the same provider, but upgraded to allow me to host more sites?

    July 16, 2012 at 12:36 am #46842
    Ivy
    Member

    Make sure you go through the following checklist:

    https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

    Some thing on your site would have had to changed as the plugin can not just stop working. The following forum post maybe of some help:

    My Plugin Just Stopped Working (What to do next)

    Please make sure you are using a fresh build of the plugin on your site.

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    July 17, 2012 at 8:43 pm #46843
    okgood
    Member

    I followed one of the above checklists and changing the download method to method 6 seems to do the trick. I had it set to download method 1. Changing to method 2 also resulted in 0 byte file size. Method 6 works when I test an encrypted link.

    What would cause the change all of a sudden. Does upgrading my hosting package change the download methods?

    July 18, 2012 at 12:40 am #46844
    Ivy
    Member

    The different download methods are for different server configurations. When you changed hosting the sever configuration of the new server was most likely different.

    I am glad that method 6 worked for you and this is working again.

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