Downloadable zip file is empty ?

[okgood]

Hello,

I’ve been using your eStore product for 2 years now. I love it.

About a week ago all my customers have been complaining that their downloadable zip files have been empty. The only thing I can think of that changed is that I upgraded my hosting provider’s service package. I can’t think of how this might have changed any settings, but I don’t know where to start to troubleshoot. Can you please help?

Thanks,

Chris

[wzp]

Please enable the debug logs, reset the logs, and then try a few test downloads. Then check the download_manager_debug.log file.

[Lm1]

I don’t know if your zips are large but i had the same issues until i moved the downloads to the Amazon s3 service as it seems shared hosting can’t cope and moving the downloads to s3 solved all my problems.

[okgood]

Here’s what the download_manager_debug.log file says for the last attempt

[07/13/2012 11:02 PM] – Status : Unresolved DL file path = http://www.???.net/quarantine/gTyRePo4/X.zip

[07/13/2012 11:02 PM] – Status : Resolved DL file path = ../../../quarantine/gTyRePo4/X.zip

[07/13/2012 11:02 PM] – Status : Dispatching DL method = 1

When I go to admin page and generate an encrypted link for download, the link it creates doesn’t work !?!

[okgood]

I recently upgrading my hosting package … could that have something to do with it? I am using the same provider, but upgraded to allow me to host more sites?

[Ivy]

Make sure you go through the following checklist:

https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

Some thing on your site would have had to changed as the plugin can not just stop working. The following forum post maybe of some help:

https://support.tipsandtricks-hq.com/forums/topic/my-plugin-just-stopped-working

Please make sure you are using a fresh build of the plugin on your site.

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[okgood]

I followed one of the above checklists and changing the download method to method 6 seems to do the trick. I had it set to download method 1. Changing to method 2 also resulted in 0 byte file size. Method 6 works when I test an encrypted link.

What would cause the change all of a sudden. Does upgrading my hosting package change the download methods?

[Ivy]

The different download methods are for different server configurations. When you changed hosting the sever configuration of the new server was most likely different.

I am glad that method 6 worked for you and this is working again.

[Author]

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