Customers are not added to eStore when they purchase

[ptoone]

I use paypal and people can pay okay but they are not added to the estore plugin.

[Peter]

Hi, What do you mean by “they are not added to the estore plugin”?

Can you please enable debug as per the link below and do a test purchase or capture a real purchase and then share the putput of the ipn_handle_debug.log file

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

Also can you please provide as much information as applicable as per this link:

https://support.tipsandtricks-hq.com/forums/topic/required-info-we-need-to-efficiently-troubleshoot-an-issue

[ptoone]

I have gone through all the troubleshooting but it still does not add the customers to the database. It also does not give out the file, I have to send it manually. Many of the logs are blank but here is one:

[12/12/2012 12:10 AM] – Advisory : Log file reset.

---

[12/12/2012 10:25 AM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…

[12/12/2012 10:25 AM] – SUCCESS :eStore PDT – Affiliate platform is installed.

[12/12/2012 10:25 AM] – FAILURE :The PDT identity token is empty. If you want to display the transaction result on the thank you page then you must specify a PDT identity token in the payment gateway settings!

[Ivy]

Please share the content of the following debug file so we can see if the IPN was received and handled correctly:

-ipn_handle_debug.log

Also, It looks like you have not setup the PDT token in your eStore settings.

FAILURE :The PDT identity token is empty. If you want to display the transaction result on the thank you page then you must specify a PDT identity token in the payment gateway settings!

Make sure to following the instructions on how to setup the PDT here:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-instant-digital-product-delivery-499

[Ella Tamari]

Hello.

I have a similar problem: the transaction goes through, all the emails are sent as expected but customers are not added to the customer database.

The debug log is copied below. I can see the failure is listed but am not sure how to fix it.

Thank you for your help

IPN HANDLE DEBUG

[deleted log after checking it]

I’ve also looked at the eStore Post Payment debug. Everything was a success.

I’ve checked the paypal IPN setting. It was off so I’ve switched it on and entered my website’s URL (ellatamari.com) as paypal insisted I provide a URL.

[wzp]

Please try this first:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[12/29/2015 11:44 AM]

– FAILURE :Error! Failed to update customer data into the database table. DB insert query failed.

If, after the above recommended step, the problem still persists; please let us know.

[Ella Tamari]

Thank you!

[Author]

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