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Yes I have. It was due to insufficient RAM and execution time settings, which were since resolved. This issue seemed to pop out from the blue as I hadn’t updated anything on my end. Looks as though my host has upgraded to php5 which I can only assume is causing issue.
I’ve since responded to the email. Thanks for your help in trying to resolve this issue. It’s greatly appreciated.
@Matt, I deleted the existing version of the plugin then uploaded a fresh version of the PDF Stamper plugin to your site. I then changed the value of the “PDF Stamping Method” setting field’s value to “Stamping Method 2”. We added this stamping method settings field recently which has been showing positive results on some servers. Then I tested a manual stamping and it is working fine for me. Please test it out.
Fantastic! Working like a charm. Your support is absolutely top-notch. Keep the fantastic products coming as you have a customer for life. Cheers!
Hello and thank you so much for your help. I first had problems downloading the zip file since I have Mac and Safari was set to unzip the file. Your very rapid (thank you so very much) response made me aware of the problem and I was able to download the zip file and upload it to my WP site and activate without problems. Before doing any of this I watched the first three tutorial videos (https://www.tipsandtricks-hq.com/wp-pdf-stamper/wp-pdf-stamper-installation-and-usage-video-tutorials-155) and followed the install, settings configuration and manual stamping exactly as instructed. White blank page.
So after spending hours reviewing the forums this is what I’ve tried so far:
1. I tried a smaller PDF file. (my PDF first one was a lot larger at 17.3MB – created using Adobe Acrobat XI Pro, whereas the 2nd was only 112KB) – neither have any security functions set – printing and copying allowed. Same thing – white space.
2. I opened both pdf files in browser windows to make sure the URLs were correct. Both looked fine.
3. I changed the file path conversion in the settings to “method 2” and still white page.
4. Then I deactivated and deleted all of the files and reinstalled it in case the file some how became corrupt at some point during installation (even though I did exactly as Kirk in the tutorial did). Same thing – white space.
5. Then I installed the minimum requirement checker plugin with the following results: IonCube Decoder Present, CURL Library Present, PHP Version 5.4.36, PHP Memory Limit 256M.
6. Then I deactivated ALL of my plugins except the stamper to see if there might be a conflict. White blank page.
7. Then I went through every single item on the check list: (https://support.tipsandtricks-hq.com/forums/topic/an-error-occurred-while-trying-to-stamp-the-file-pdf-file-creation-checklist) and still have no luck. The only difference is when I used your sample eBook instead of one of my PDFs (the one listed in the checklist) I now get an error message:
Error! Message: Cannot open /home1/sexyveg/public_html/wp-pdf-stamper/wp-content/uploads/2010/06/pdf-stamper-sample-ebook.pdf ! Error Code: 1
Note: I saved a screen shot of this if it helps at all so you can see that I entered the URL correctly. I copied and pasted it directly, then looked to make sure nothing funny happened, so I don’t think that is the problem.
8. I tried resetting the settings to default with the sample PDF from the checklist and still got the Error Code: 1 message.
9. Installed TPC! Memory Usage and found out I am using 50.82M/256M, so I can’t see how it would be a memory problem. Quickly uninstalled this plugin though as it was super annoying to my site.
10. Tried switching from my theme to a word press theme (still using the sample ebook pdf) and still got the Error Code: 1 message.
What I am unsure about:
I’m not sure how to place the PDF file in the “source-files” directory that is inside the PDF stamper. Sorry – I’m not a developer. Just a nutritionist. ☹
I am at a total loss. Any help is greatly appreciated. I really need to get my ebook up for sale on my site and I’d really prefer to have it stamped to curb sharing.
Thanks so much for your help.
Amy S. [http://thesexyveggie.com]
Hi Amy, The plugin is failing to find the file given the URL. Either the URL of the PDF file you entered is incorrect or for some reason, it is failing to calculate the path on this server correctly. I will jump on your site and check it. Please reply to the email that I sent to you.
Found the issue… you were trying to stamp a file directly from our site. You can’t stamp a file from another site/server (this is why it couldn’t open the file before). The file you want to stamp needs to be on your server
Hi – have had problems with this for a long while. But mine seems slightly different…
It will work one moment, and then not the next. If it sends you to the blank screen, the file will still exist in the stamped files folder, but won’t be stamped (although, again on occasion it is…).
It doesn’t seem anything to do with file size – the files I use are pretty small. I have lots of free memory, and I meet all of the basic requirements.
It doesn’t seem to do any of this when stamping a product.
Thanks
Which version of the stamper plugin are you using? Uncheck the “Enable PDF File Encryption” option. Do you still see the same behavior after that?
Similar issue as petemechan: manual stamping sometimes works, and sometimes gives a blank screen. The stamping actually does seem to work because the stamped file can be found and downloaded.
The problem is that the return screen is blank, and no downloadable link is provided.
This is not specific to particular PDF files. It will happen to files which have previously gone through manual stamping successfully.
The Min Req Checker says minimum requirements have been met and there is 256 M of memory available.
When it gives a blank screen, it usually means for that stamping attemp, it ran out of memory and the server killed the process.
Do the following settings changes then test it:
1) Use the stamping method 2
2) TURN OFF the “Enable PDF File Encryption” option (if you have it enabled).
How big is your PDF file that you are testing with? How does the stamping work if you use it with our sample PDF file?
https://www.tipsandtricks-hq.com/wp-pdf-stamper/example-ebook-before-and-after-stamping-109
Can you increase your server’s RAM to 512M?
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