Automatic Coupons…Not working properly

[chrisegg]

I have 2 products in my store, and I have created a coupon code that is good for only one of those products (item ID 1). The code is set to automatically apply once someone enters a quantity greater than 2 for Item 1.

However, when the cart has both products in it (item 1 and item 3), and you add an additional quantity to either item, the coupon code is applied. Which is not correct. The coupon code should only apply when the quantity of item 1 is greater then 2 not when the overall cart quantity is greater than 2….

Or am I not understanding the system correctly?

Thanks

[amin007]

There are two quantity related conditions that you can use:

– Individual Item Quantity

– Total Quantity

Are you using the “Individual Item Quantity” one?

The “Free Shipping for Quantity Over” auto-discount option is for total quantity not individual item quantity.

[mshanhun]

I am having an issue with the coupon not working for automatically

Discount applied successfully! Total Discount: $0.00

It should deduct $20

[mshanhun]

If I change it to a % it works. Not sure why the $ off isn’t working

[Ivy]

What version of the plugin are you using?

Please get the latest build of the plugin and upload it to your site.

Re-install or Load a Fresh Copy of the Plugin(s)

Let me know if this does not fix the issue you are having.

[mshanhun]

Hi Ivy

Is there a way I can get an email when a new version is posted?

Or some way for automatic updates to come through.

Thanks

Melissa

[Peter]

Hi Melissa,

See wzp’s and my responses in this post regarding automatic updates:

https://support.tipsandtricks-hq.com/forums/topic/notification-of-plugin-updates

[mshanhun]

Ok I’ve updated the plugins – it’s still not working

[mshanhun]

Ok it’s now working! YAY!

[mshanhun]

Ok now the % off coupon isn’t working! Argh! Do I need to update again?

[admin]

If you are having an issue then the first thing to do is to load a fresh copy of the plugin:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

Also, give us more details on the issue so we have an idea of where you stand. See the following post:

https://support.tipsandtricks-hq.com/forums/topic/required-info-we-need-to-efficiently-troubleshoot-an-issue

[Author]

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