Amazon S3 – Not working and returns Access Denied

[wzp]

Try this, as your product URI…

as3tp://firefootage.s3.amazonaws.com/fires/oxfordfireraw.mov

[cindybou]

I used as3tp://firefootage.s3.amazonaws.com/fires/oxfordfireraw.mov

Now this is the error I’m getting:

<?xml version=”1.0″ encoding=”UTF-8″ ?>

– <Error>

NoSuchKey

<Message>The specified key does not exist.</Message>

<Key>fires/oxfordfireraw.mov</Key>

<RequestId>BC210463049B37FC</RequestId>

<HostId>DbU9ZLhb6B2BZEb+nS2pgg+jeDHHgiQoZn+c0KWIqpGz0KH2OHLYU3a+nXphSxIp</HostId>

</Error>

[wzp]

Carefully check your bucket for a folder called “fires” and an object called “oxfordfireraw.mov” making sure the product URI ***and*** the names used in your bucket do not contain any invisible characters. Especially be on the lookout for trailing spaces in the product URI.

[cindybou]

I checked and do not see any invisible characters or spaces. I just highlighted the text of the folder/object. Is there a better way to check? This is getting frustrating…

Thanks,

[wzp]

You can always try manually retyping the URI (not copy/paste) into the Product URI field. Doing this will ensure the problem is not on the eStore end. The last error indicates there is a mismatch between what eStore is asking for, and what is really in your bucket.

[cindybou]

I manually typed the Product URI and I’m getting the same error. Here is the link from AWS site:

https://s3.amazonaws.com/firefootage/fires/oxfordfireraw.mov

As you can see, the bucket, folder and file are there. Why would it tell me there is a mismatch? The only thing I can think is that the file was renamed to remove spaces after it was loaded. Would that make a difference?

[wzp]

For the Product URI in eStore, do you have *****EXACTLY***** the following…

as3tp://firefootage.s3.amazonaws.com/fires/oxfordfireraw.mov

Please note the position of the bucket name. Please, DO NOT copy & paste, retype it exactly as shown.

[rundaddy]

Same Problem here and I’ve checked everything that you listed- here is what I have manually typed into the URL section:

as3tp://usedmybucketname.s3.amazonaws.com/MyFile.mp3 (I don’t use folders)

There are No caps in the bucket name- There are caps on the object (file name)

I can get around this by using the direct link to the file but this defeats the purpose.

Also, when the Downloadable box is checked the file size is listed as 3K and corrupted- however a direct link and download outside of WP-eStore works fine-

[rundaddy]

Here is one of the errors

<Error>NoSuchKey<Message>The specified key does not exist.</Message><Key>Abundance+with+Theta+and+Isochronic.mp3</Key><RequestId>CAA126BF0355BD44</RequestId><HostId>aSwCVOoRcQJcUIjlq3U2nIHWnpFlBTmBTJYs306bwHeud43XNRhRY1rVE1J/RobZ</HostId></Error>

[wzp]

Please complete my contact form at http://TheAssurer.com/contact

[wzp]

The problem is with the object names used. All of your products THAT DO NOT CONTAIN spaces in their object names, work perfectly. All of your products THAT DO CONTAIN spaces in their object names, do not.

New Install – Everything works except getting "Requested File Not Found".

The Internet “rules” for how things are supposed to work, were written at various times, by different committees. The “rule” for how space characters get handled by URLs is disjointed and inconsistent. Just because the Amazon S3 Console “allows” you to upload objects with space characters in their names, doesn’t means that every program will be able to successfully access the object.

Bottom line: rename “all files with spaces” to “names-with-dashes_or_underscores_instead” and everything will work.

[rundaddy]

Thank you for the unbelievably quick reply! Does this mean that the purchaser will now be able to download their MP3 without the browser “intercepting” the download and trying to play the file from within the browser? And, will this resolve the issue of purchasers being unable to download the file when I have the “download” option checked in the back-end?

[rundaddy]

Follow-up …

The file was able to be downloaded after I replaced the spaces, but the browser keeps trying to play the file?

Also, even though I do have the PayPal redirect setup so that purchases will be able to directly download the link, they are not being redirected after the purchase- I believe that the settings are correct as I am not receiving any type of error and the video was very clear, but something is not working right- can you take a look?

Thanks,

Don

[rundaddy]

Update- I was able to get the thank you redirect to work- I input the information again- so that issue is resolved

[wzp]

What browser are you using? You may have “auto open” activated for some file types.

If you want to ensure that most browsers “force” a save-as, try zipping the MP3 file. Most browsers, for security reasons, won’t automatically open a ZIP file.

https://support.tipsandtricks-hq.com/forums/topic/force-a-file-to-download-instead-of-showing-up-in-the-browser

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