Affiliates being logged in as other user

[Artisantopia]

Hi. I’m having problems with affiliates logging into the affiliate area.

I’ve had several affiliates report to me that no matter what they try they cannot log in – using the password from when they signed up, or then if they reset the password they still can’t login. I have to manually reset the password then it seems to work.

Even more worrying though is that on 2 occasions in the past few days, an affiliate has logged in using their id and password, but then been taken to another affiliate’s account.

the site is http://www.hibiscusmooncrystalacademy.com

Can you please advise what I need to do to fix this asap, thanks.

[Peter]

Hi,

Are you using a caching plugin?

If so can you please try deleting the cache then deactivating the caching plugin to see if the problem persists?

[Artisantopia]

Yes – W3 Total Cache.

I’ve deactivated it and done some testing and it seems to be working right now. But I will monitor it for a few days.

So I obviously still want to use a caching plugin – what is your advice on that? Are there settings I can change in W3TC or do you recommend an alternative?

thanks!

[admin]

https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin

[Artisantopia]

Thanks, but I already had followed everything in that thread when I first installed WP Affiliate.

Any other ideas?

thanks!

[admin]

Can you please load a new build of the plugin:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

Then empty the cache from W3 Total Cache plugin and check it out?

[Brodephat]

I have WP 3.3.2, WP Affiliate Platform and WP eStore and my site is taking 15 seconds or more to load.

I installed P3 Plugin Profiler and it’s saying that WP Affiliate Platform is slowing down the site. It also points out that it’s the lightbox javascript doing it.

It points out: prototype.js, scriptaculous.js, lightbox.css and lightbox++.js

Any suggestions?

[Brodephat]

I looked at my header.php file and removed the call for those to see if I needed them or if it changed things.

I don’t care about having the lightbox so that’s ok to keep off but I’m not sure about the prototye.js

However, the site is loading much faster now. Other than the lightbox functions, I’m not sure if WP Affiliate and WP eStore uses these.

[admin]

Its impossible for the affiliate plugin to do that (we use these plugins on our own site so they are already tuned up). None of our plugins use the following scripts that you mentioned so they must be coming from another of your plugins:

prototype.js

scriptaculous.js

The lightbox jquery library that affiliate plugin uses is very lightweight and only gets included in the “affilite area page”. We don’t include that library in every page of your site either.

Also, our customer record shows that you did not purchase the affiliate plugin from us. I have sent you an email to rectify this situation.

[Brodephat]

I have sent you the required documents to show that I indeed did purchase both the wp-affiliate and estore plugin and I’m looking at purchasing the emember plugin after I look to see if it can do what I need it do. I did use two different paypal accounts when I purchased them but signed up to this forum using only one of them. Hope that helps.

[Author]

Posts