[wand1]

I sent an email.

[wand1]

Additionally, customer and seller emails are not sent after purchase.

[wand1]

The ModSecurity issue seems to be fixed now. After Stripe payment, customer is now shown the thank-you-for-your-purchase page. However, on this page there is no information about the ordered product incl. the download link. This information is present when customer pays with PayPal where the Payment Gateway Bundle is not used. Thus, there is an issue with the Payment Gateway Bundle plugin – it does not show product details on the thank-you-for-your-purchase page. The problem seems to be: FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID

The log I see is:
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: event type – checkout.session.completed
[07/26/2025 1:06 PM] – FAILURE :Stripe Checkout SCA: Customer ID is not present.
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: retrieving the payment intent object from Stripe for ID: pi_3Rp7nVAW5oZi8UsB1GXhZaPB
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: Processing post payment data received via webhook
[07/26/2025 1:06 PM] – FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID: 6884d29500444
[07/26/2025 1:06 PM] – SUCCESS :Stripe webhook handling complete.
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: Received payment data on the return URL
[07/26/2025 1:06 PM] – SUCCESS :
Array
(
[wppg_stripe_co_sca_session_id] => cs_live_a12MqPewHKn2M4oyKQX6aRtEVyPHJeRgkWtQSVICVZ8tyyHZE5JMaNllf6
)
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: starting to process the data
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: retrieving the session object from Stripe for ID: cs_live_a12MqPewHKn2M4oyKQX6aRtEVyPHJeRgkWtQSVICVZ8tyyHZE5JMaNllf6
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: Starting Thank You page specific task
[07/26/2025 1:06 PM] – FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID: 6884d29500444
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: Received payment data on the return URL
[07/26/2025 1:06 PM] – SUCCESS :
Array
(
[wppg_stripe_co_sca_session_id] => cs_live_a12MqPewHKn2M4oyKQX6aRtEVyPHJeRgkWtQSVICVZ8tyyHZE5JMaNllf6
)
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: starting to process the data
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: retrieving the session object from Stripe for ID: cs_live_a12MqPewHKn2M4oyKQX6aRtEVyPHJeRgkWtQSVICVZ8tyyHZE5JMaNllf6
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: Starting Thank You page specific task
[07/26/2025 1:06 PM] – FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID: 6884d29500444

Please help.

[wand1]

Yes, I did follow these instructions. However, Stripe gives one Secret Key and one Publishable Key (not separate Test and Live keys), so I put Test and Live keys to be the same for both the Secret Key and the Publishable Key.

[wand1]

Just to clarify, I am using WP eStore.

[wand1]

the error log is:
[07/21/2025 10:52 AM] – SUCCESS :Stripe Checkout SCA: event type – checkout.session.completed
[07/21/2025 10:52 AM] – FAILURE :Stripe Checkout SCA: Customer ID is not present.
[07/21/2025 10:52 AM] – SUCCESS :Stripe Checkout SCA: retrieving the payment intent object from Stripe for ID: pi_3RnHKYJ781jOdTwE0NdJ3sw6
[07/21/2025 10:52 AM] – SUCCESS :Stripe Checkout SCA: Processing post payment data received via webhook
[07/21/2025 10:52 AM] – FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID: 687e1bc76de0c
[07/21/2025 10:52 AM] – SUCCESS :Stripe webhook handling complete.

[wand1]

Addition: post-payment, the customer is still directed to the “Thank you for your purchase” page, but the page shows that error message when Stripe Checkout SCA payment method is used.

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