Payment Gateway Bundle Stripe Checkout SCA post-payment error

[wand1]

I just installed the Payment Gateway Bundle and integrated the Stripe Checkout SCA payment method (previously, I had only PayPal integrated). After a customer has paid, they are directed to a page that states: “Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.” (this is not the case if the customer uses PayPal method for payment, then the customer is sent to the proper “Thank you for your purchase” page where the digital product download link is shown). How do I fix this Stripe Checkout SCA post-payment error?

[wand1]

Addition: post-payment, the customer is still directed to the “Thank you for your purchase” page, but the page shows that error message when Stripe Checkout SCA payment method is used.

[wand1]

the error log is:
[07/21/2025 10:52 AM] – SUCCESS :Stripe Checkout SCA: event type – checkout.session.completed
[07/21/2025 10:52 AM] – FAILURE :Stripe Checkout SCA: Customer ID is not present.
[07/21/2025 10:52 AM] – SUCCESS :Stripe Checkout SCA: retrieving the payment intent object from Stripe for ID: pi_3RnHKYJ781jOdTwE0NdJ3sw6
[07/21/2025 10:52 AM] – SUCCESS :Stripe Checkout SCA: Processing post payment data received via webhook
[07/21/2025 10:52 AM] – FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID: 687e1bc76de0c
[07/21/2025 10:52 AM] – SUCCESS :Stripe webhook handling complete.

[wand1]

Just to clarify, I am using WP eStore.

[wzp]

Did you follow these instructions?

WP Payment Gateway Bundle – Stripe Checkout SCA Setup

[wand1]

Yes, I did follow these instructions. However, Stripe gives one Secret Key and one Publishable Key (not separate Test and Live keys), so I put Test and Live keys to be the same for both the Secret Key and the Publishable Key.

[Author]

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