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I just installed the Payment Gateway Bundle and integrated the Stripe Checkout SCA payment method (previously, I had only PayPal integrated). After a customer has paid, they are directed to a page that states: “Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.” (this is not the case if the customer uses PayPal method for payment, then the customer is sent to the proper “Thank you for your purchase” page where the digital product download link is shown). How do I fix this Stripe Checkout SCA post-payment error?
Addition: post-payment, the customer is still directed to the “Thank you for your purchase” page, but the page shows that error message when Stripe Checkout SCA payment method is used.
the error log is:
[07/21/2025 10:52 AM] – SUCCESS :Stripe Checkout SCA: event type – checkout.session.completed
[07/21/2025 10:52 AM] – FAILURE :Stripe Checkout SCA: Customer ID is not present.
[07/21/2025 10:52 AM] – SUCCESS :Stripe Checkout SCA: retrieving the payment intent object from Stripe for ID: pi_3RnHKYJ781jOdTwE0NdJ3sw6
[07/21/2025 10:52 AM] – SUCCESS :Stripe Checkout SCA: Processing post payment data received via webhook
[07/21/2025 10:52 AM] – FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID: 687e1bc76de0c
[07/21/2025 10:52 AM] – SUCCESS :Stripe webhook handling complete.Did you follow these instructions?
Yes, I did follow these instructions. However, Stripe gives one Secret Key and one Publishable Key (not separate Test and Live keys), so I put Test and Live keys to be the same for both the Secret Key and the Publishable Key.
Hi, I’ve replied to your email but just in case it ended up in your spam folder, I’m copying the message here as well.
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Looks like your server’s firewall or security rule is blocking the post payment redirection after Stripe checkout via our plugin.Please contact your hosting provider and ask them to temporarily disable ModSecurity for your domain, or whitelist the specific rule that is being triggered during the Stripe checkout.
You can send them this message:
“We are encountering a Not Acceptable! error from ModSecurity when attempting to complete a Stripe checkout using the WP Payment Gateway Bundle addon. Can you please review your ModSecurity logs and either disable ModSecurity for this domain or whitelist the rule being triggered? The request is being blocked incorrectly by ModSecurity.”
The ModSecurity issue seems to be fixed now. After Stripe payment, customer is now shown the thank-you-for-your-purchase page. However, on this page there is no information about the ordered product incl. the download link. This information is present when customer pays with PayPal where the Payment Gateway Bundle is not used. Thus, there is an issue with the Payment Gateway Bundle plugin – it does not show product details on the thank-you-for-your-purchase page. The problem seems to be: FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID
The log I see is:
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: event type – checkout.session.completed
[07/26/2025 1:06 PM] – FAILURE :Stripe Checkout SCA: Customer ID is not present.
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: retrieving the payment intent object from Stripe for ID: pi_3Rp7nVAW5oZi8UsB1GXhZaPB
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: Processing post payment data received via webhook
[07/26/2025 1:06 PM] – FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID: 6884d29500444
[07/26/2025 1:06 PM] – SUCCESS :Stripe webhook handling complete.
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: Received payment data on the return URL
[07/26/2025 1:06 PM] – SUCCESS :
Array
(
[wppg_stripe_co_sca_session_id] => cs_live_a12MqPewHKn2M4oyKQX6aRtEVyPHJeRgkWtQSVICVZ8tyyHZE5JMaNllf6
)
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: starting to process the data
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: retrieving the session object from Stripe for ID: cs_live_a12MqPewHKn2M4oyKQX6aRtEVyPHJeRgkWtQSVICVZ8tyyHZE5JMaNllf6
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: Starting Thank You page specific task
[07/26/2025 1:06 PM] – FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID: 6884d29500444
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: Received payment data on the return URL
[07/26/2025 1:06 PM] – SUCCESS :
Array
(
[wppg_stripe_co_sca_session_id] => cs_live_a12MqPewHKn2M4oyKQX6aRtEVyPHJeRgkWtQSVICVZ8tyyHZE5JMaNllf6
)
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: starting to process the data
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: retrieving the session object from Stripe for ID: cs_live_a12MqPewHKn2M4oyKQX6aRtEVyPHJeRgkWtQSVICVZ8tyyHZE5JMaNllf6
[07/26/2025 1:06 PM] – SUCCESS :Stripe Checkout SCA: Starting Thank You page specific task
[07/26/2025 1:06 PM] – FAILURE :Stripe Checkout SCA: Failed to retrieve cart information for orderID: 6884d29500444Please help.
Please share a link to the page where the “Add to Cart” or “Buy Now” button is located. I need to inspect the page to check if any caching issue might be affecting it.
Also, please send a screenshot of the “Developers” menu from your Stripe account. I need to verify the API version currently set. You can reply to the email we sent and share the screenshot privately.
Next, reset the debug log files for both the WP eStore plugin and the Payment Gateway Bundle addon. After that, perform a test transaction and share the updated debug log files from both plugins. This will give me a complete overview of what’s happening. Feel free to send the logs via email as well.
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