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Wallach

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Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 28, 2012 at 4:12 am in reply to: customer receives "corrupted content" message #40952
    Wallach
    Member

    sorry, when I wrote that I had reset the “download limit count” to zero, I meant “left blank.”

    JB

    January 28, 2012 at 4:11 am in reply to: customer receives "corrupted content" message #40951
    Wallach
    Member

    In the Settings, the “duration of download link” is set to 24 hours. When I erase it, it returns to 24 hours. Is this correct?

    In the “download limit count,” I had thought it was blank, but it seems to have been set at 5. I’ve now re-set it to zero.

    Thank you for your patience and assistance.

    JB

    January 27, 2012 at 6:50 am in reply to: customer receives "corrupted content" message #40949
    Wallach
    Member

    I’m using ver. 6.2.6.

    When I do a check, the system works properly.

    Throughout all these situations, the expiration was set on infinity, so this should not be an issue.

    This is why it is confusing that a number of customers sent me the page that came up when they clicked on the link, and it said:

    “The problem was due to the following reason: The download link (see browser address bar) has expired (it’s too old). If you think this reason is in error, please contact the site administrator.”

    Thank you,

    JB

    January 26, 2012 at 8:54 pm in reply to: customer receives "corrupted content" message #40947
    Wallach
    Member

    I have not set a download limit, so it is infinite.

    The file that customers are directed to is just an information page, so it is a very low size.

    However, some customers are getting this message:

    “The download link (see browser address bar) has expired (it’s too old). If you think this reason is in error, please contact the site administrator.”

    Thank you,

    JB

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Viewing 4 posts - 1 through 4 (of 4 total)

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