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sorry, when I wrote that I had reset the “download limit count” to zero, I meant “left blank.”
In the Settings, the “duration of download link” is set to 24 hours. When I erase it, it returns to 24 hours. Is this correct?
In the “download limit count,” I had thought it was blank, but it seems to have been set at 5. I’ve now re-set it to zero.
Thank you for your patience and assistance.
I’m using ver. 6.2.6.
When I do a check, the system works properly.
Throughout all these situations, the expiration was set on infinity, so this should not be an issue.
This is why it is confusing that a number of customers sent me the page that came up when they clicked on the link, and it said:
“The problem was due to the following reason: The download link (see browser address bar) has expired (it’s too old). If you think this reason is in error, please contact the site administrator.”
I have not set a download limit, so it is infinite.
The file that customers are directed to is just an information page, so it is a very low size.
However, some customers are getting this message:
“The download link (see browser address bar) has expired (it’s too old). If you think this reason is in error, please contact the site administrator.”