Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore General Questions › customer receives "corrupted content" message
Tagged: anonymous, corrupted, Download, download limit, expired
- This topic has 8 replies, 2 voices, and was last updated 11 years, 2 months ago by admin.
January 18, 2012 at 10:03 pm #5319
Customers are receiving this message:
“The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request.
The problem was due to the following reason:
The download link (see browser address bar) has been used too many times. If you think this reason is in error, please contact the site administrator.”
I have changed the download instructions in e-store so that there is no anonymous download; the customer will now go directly to the URL page. I will see if that makes the download proceed more smoothly.
How to proceed?
JBJanuary 19, 2012 at 5:03 am #40946
The plugin is telling you what the error is. See the following line:
“The download link (see browser address bar) has been used too many times”
This means you are using a link more than the number of times it is permitted to be used. Why do you say you have corrupted content message? Have you check your “Download Limit Count” settings in eStore? Maybe increase that number or disable that and only keep time limited option?January 26, 2012 at 8:54 pm #40947
I have not set a download limit, so it is infinite.
The file that customers are directed to is just an information page, so it is a very low size.
However, some customers are getting this message:
“The download link (see browser address bar) has expired (it’s too old). If you think this reason is in error, please contact the site administrator.”
JBJanuary 27, 2012 at 5:19 am #40948
What version of eStore are you using? How long is your link expiry time set to?
If you generate a link now and then try to access it, can you access everything fine? How are you determining that the customer is not trying to access the content after the link has expired?January 27, 2012 at 6:50 am #40949
I’m using ver. 6.2.6.
When I do a check, the system works properly.
Throughout all these situations, the expiration was set on infinity, so this should not be an issue.
This is why it is confusing that a number of customers sent me the page that came up when they clicked on the link, and it said:
“The problem was due to the following reason: The download link (see browser address bar) has expired (it’s too old). If you think this reason is in error, please contact the site administrator.”
JBJanuary 28, 2012 at 3:45 am #40950
What value have you set in the expiry time field of the plugin?January 28, 2012 at 4:11 am #40951
In the Settings, the “duration of download link” is set to 24 hours. When I erase it, it returns to 24 hours. Is this correct?
In the “download limit count,” I had thought it was blank, but it seems to have been set at 5. I’ve now re-set it to zero.
Thank you for your patience and assistance.
JBJanuary 28, 2012 at 4:12 am #40952
sorry, when I wrote that I had reset the “download limit count” to zero, I meant “left blank.”
JBJanuary 28, 2012 at 5:43 am #40953
Don’t leave the expiry time field blank. Use a very high number such as 999999 to handle this (this will cover more than 100 or so years).
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