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We updated to the newest version and will see what happens.
We have had trouble with multiple durations, including 1 day, 2 days and 1 week.
We have had trouble with both free and paid memberships. The paid memberships use the one-time PayPal payment.
Thank you.
Glad to move forward.
To answer your questions:
1) We are doing test Auth.net transactions.
2) We had not enabled eStore’s sandbox setting. I was hopeful, but when we do enable the setting, we get this error when checking out (instead of going to Auth.net’s page):
The following errors have occurred.
(13) The merchant login ID or password is invalid or the account is inactive.
3) We have only one copy of eStore. We deleted the old files and have not renamed the folders.
Thanks for the help!
Thank you for the help. I did the upgrades and have figured out the issue by looking at the eStore_post_payment_debug.log file.
Here are the 4 tests I did:
Member 1 expired. Renewed with same membership. Accidentally used wrong email address. Upgrade success!
Member 2 expired. Renewed with different membership. Used same email address as sign up. Upgrade fail!
Member 2 still expired. Renewed with same membership. Used same email address as sign up. Upgrade fail!
Member 2 still expired. Renewed with different membership. Used different email address as sign up. Upgrade success!
Looking at the log file below, it seems using an existing email address in the system block the payment as a duplicate purchase:
[06/30/2011 5:28 PM] – Advisory : Log file reset.
[06/30/2011 5:30 PM] – SUCCESS :Handling payment data from: authorize
[06/30/2011 5:30 PM] – SUCCESS :Retrieving order details… Key: 4e0cb296d369d Gateway: authorize
[06/30/2011 5:30 PM] – SUCCESS :Retrieved Item Details: 4|Consensus – Daily Pass|1|24.99||eMember_id=1&ip=66.56.29.25
[06/30/2011 5:30 PM] – SUCCESS :Order Received… verifying payment data.
[06/30/2011 5:30 PM] – SUCCESS :Performing post payment processing tasks.
[06/30/2011 5:30 PM] – SUCCESS :Item Number: 4
[06/30/2011 5:30 PM] – SUCCESS :Item Name: Consensus – Daily Pass
[06/30/2011 5:30 PM] – SUCCESS :Item Quantity: 1
[06/30/2011 5:30 PM] – SUCCESS :Item Total: 24.99
[06/30/2011 5:30 PM] – SUCCESS :Item Currency: USD
[06/30/2011 5:30 PM] – SUCCESS :Checking if membership inegration is being used.
[06/30/2011 5:30 PM] – SUCCESS :eMember integration is being used… creating member account… see the “subscription_handle_debug.log” file for details
[06/30/2011 5:30 PM] – SUCCESS :Download Link :
Consensus – Daily Pass – This product does not have any downloadable content
[06/30/2011 5:30 PM] – SUCCESS :Sending product email to : jared@vantagesmedia,com
[06/30/2011 5:30 PM] – SUCCESS :Product Email successfully sent to jared@vantagesmedia,com.
[06/30/2011 5:30 PM] – SUCCESS :Notify Email successfully sent to customer_support@profitplays.net.
[06/30/2011 5:30 PM] – SUCCESS :Performing item specific autoresponder signup if specified.
[06/30/2011 5:30 PM] – SUCCESS :Performing global autoresponder signup if specified.
[06/30/2011 5:30 PM] – SUCCESS :Recording transaction details…
[06/30/2011 5:30 PM] – SUCCESS :Updating Products and Customers Database Tables with Sales Data.
[06/30/2011 5:30 PM] – SUCCESS :Products, Customers, Sales and Coupons Database Tables Updated.
[06/30/2011 5:30 PM] – SUCCESS :===> Start of Affiliate Commission Calculation <===
[06/30/2011 5:30 PM] – SUCCESS :Checking if the WP Affiliate Platform Plugin is installed.
[06/30/2011 5:30 PM] – SUCCESS :WP Affiliate Platform Plugin is not installed.
[06/30/2011 5:30 PM] – SUCCESS :===> End Affiliate Commission Check <===
[06/30/2011 5:30 PM] – SUCCESS :Checking if the Author ID field has been used in any of the purchased product for revenue sharing purpose.
[06/30/2011 5:30 PM] – SUCCESS :Revenue sharing feature is not in use.
[06/30/2011 5:30 PM] – SUCCESS :WP Affiliate Platform Plugin is not installed.
[06/30/2011 5:30 PM] – SUCCESS :End of post payment processing tasks.
[06/30/2011 5:30 PM] – SUCCESS :gateway=authorize, custom=eMember_id=1&ip=66.56.29.25, txn_id=0, txn_type=auth_capture, transaction_subject=(TESTMODE) This transaction has been approved., first_name=Jared, last_name=van Aalten, payer_email=jared@vantagesmedia,com, num_cart_items=, subscr_id=4e0cb296d369d, address=1240 Robinwood Rd., Decatur, GA 30033, , phone=4049695042, coupon_used=, eMember_username=1, eMember_userid=1, mc_gross=24.99, 0=Array,
[06/30/2011 5:34 PM] – SUCCESS :Handling payment data from: authorize
[06/30/2011 5:34 PM] – SUCCESS :Retrieving order details… Key: 4e0cb387dd6e1 Gateway: authorize
[06/30/2011 5:34 PM] – SUCCESS :Retrieved Item Details: 3|Consensus – 1 Week|1|65||eMember_id=3&ip=66.56.29.25
[06/30/2011 5:34 PM] – SUCCESS :Order Received… verifying payment data.
[06/30/2011 5:34 PM] – SUCCESS :Performing post payment processing tasks.
[06/30/2011 5:34 PM] – FAILURE :The transaction ID and the email address already exists in the database. So the payment may have already been processed. This could be a server glitch.
[06/30/2011 5:34 PM] – SUCCESS :gateway=authorize, custom=eMember_id=3&ip=66.56.29.25, txn_id=0, txn_type=auth_capture, transaction_subject=(TESTMODE) This transaction has been approved., first_name=Jared, last_name=van Aalten, payer_email=test@vantagesmedia.com, num_cart_items=, subscr_id=4e0cb387dd6e1, address=1240 Robinwood Rd., Decatur, GA 30033, , phone=4049695042, coupon_used=, eMember_username=3, eMember_userid=3, mc_gross=65.00, 0=Array,
[06/30/2011 5:42 PM] – SUCCESS :Handling payment data from: authorize
[06/30/2011 5:42 PM] – SUCCESS :Retrieving order details… Key: 4e0cb54c785f2 Gateway: authorize
[06/30/2011 5:42 PM] – SUCCESS :Retrieved Item Details: 4|Consensus – Daily Pass|1|24.99||eMember_id=3&ip=66.56.29.25
[06/30/2011 5:42 PM] – SUCCESS :Order Received… verifying payment data.
[06/30/2011 5:42 PM] – SUCCESS :Performing post payment processing tasks.
[06/30/2011 5:42 PM] – FAILURE :The transaction ID and the email address already exists in the database. So the payment may have already been processed. This could be a server glitch.
[06/30/2011 5:42 PM] – SUCCESS :gateway=authorize, custom=eMember_id=3&ip=66.56.29.25, txn_id=0, txn_type=auth_capture, transaction_subject=(TESTMODE) This transaction has been approved., first_name=Jared, last_name=van Aalten, payer_email=test@vantagesmedia.com, num_cart_items=, subscr_id=4e0cb54c785f2, address=1240 Robinwood Rd., Decatur, GA 30033, , phone=4049695042, coupon_used=, eMember_username=3, eMember_userid=3, mc_gross=24.99, 0=Array,
[06/30/2011 5:44 PM] – SUCCESS :Handling payment data from: authorize
[06/30/2011 5:44 PM] – SUCCESS :Retrieving order details… Key: 4e0cb5e616c87 Gateway: authorize
[06/30/2011 5:44 PM] – SUCCESS :Retrieved Item Details: 3|Consensus – 1 Week|1|65||eMember_id=3&ip=66.56.29.25
[06/30/2011 5:44 PM] – SUCCESS :Order Received… verifying payment data.
[06/30/2011 5:44 PM] – SUCCESS :Performing post payment processing tasks.
[06/30/2011 5:44 PM] – SUCCESS :Item Number: 3
[06/30/2011 5:44 PM] – SUCCESS :Item Name: Consensus – 1 Week
[06/30/2011 5:44 PM] – SUCCESS :Item Quantity: 1
[06/30/2011 5:44 PM] – SUCCESS :Item Total: 65
[06/30/2011 5:44 PM] – SUCCESS :Item Currency: USD
[06/30/2011 5:44 PM] – SUCCESS :Checking if membership inegration is being used.
[06/30/2011 5:44 PM] – SUCCESS :eMember integration is being used… creating member account… see the “subscription_handle_debug.log” file for details
[06/30/2011 5:44 PM] – SUCCESS :Download Link :
Consensus – 1 Week – This product does not have any downloadable content
[06/30/2011 5:44 PM] – SUCCESS :Sending product email to : test1@vantagesmedia.com
[06/30/2011 5:44 PM] – SUCCESS :Product Email successfully sent to test1@vantagesmedia.com.
[06/30/2011 5:44 PM] – SUCCESS :Notify Email successfully sent to customer_support@profitplays.net.
[06/30/2011 5:44 PM] – SUCCESS :Performing item specific autoresponder signup if specified.
[06/30/2011 5:44 PM] – SUCCESS :Performing global autoresponder signup if specified.
[06/30/2011 5:44 PM] – SUCCESS :Recording transaction details…
[06/30/2011 5:44 PM] – SUCCESS :Updating Products and Customers Database Tables with Sales Data.
[06/30/2011 5:44 PM] – SUCCESS :Products, Customers, Sales and Coupons Database Tables Updated.
[06/30/2011 5:44 PM] – SUCCESS :===> Start of Affiliate Commission Calculation <===
[06/30/2011 5:44 PM] – SUCCESS :Checking if the WP Affiliate Platform Plugin is installed.
[06/30/2011 5:44 PM] – SUCCESS :WP Affiliate Platform Plugin is not installed.
[06/30/2011 5:44 PM] – SUCCESS :===> End Affiliate Commission Check <===
[06/30/2011 5:44 PM] – SUCCESS :Checking if the Author ID field has been used in any of the purchased product for revenue sharing purpose.
[06/30/2011 5:44 PM] – SUCCESS :Revenue sharing feature is not in use.
[06/30/2011 5:44 PM] – SUCCESS :WP Affiliate Platform Plugin is not installed.
[06/30/2011 5:44 PM] – SUCCESS :End of post payment processing tasks.
[06/30/2011 5:44 PM] – SUCCESS :gateway=authorize, custom=eMember_id=3&ip=66.56.29.25, txn_id=0, txn_type=auth_capture, transaction_subject=(TESTMODE) This transaction has been approved., first_name=Jared, last_name=van Aalten, payer_email=test1@vantagesmedia.com, num_cart_items=, subscr_id=4e0cb5e616c87, address=1240 Robinwood Rd., Decatur, GA 30033, , phone=4049695042, coupon_used=, eMember_username=3, eMember_userid=3, mc_gross=65.00, 0=Array,
And Here is the subscription log file:
[06/30/2011 5:28 PM] – Advisory : Log file reset.
[06/30/2011 5:30 PM] – SUCCESS :Upgrading member account
[06/30/2011 5:30 PM] – SUCCESS :Using secondary membership level feature… adding additional levels to the existing profile of member ID:1
[06/30/2011 5:30 PM] – SUCCESS :Quering the table :wp_wp_eMember_members_tbl, to retrieve member profile
[06/30/2011 5:30 PM] – SUCCESS :Retrieved member profile. Need to add membership level ID: 5, to this profile
[06/30/2011 5:30 PM] – SUCCESS :Current additional levles for this profile: 4
[06/30/2011 5:30 PM] – SUCCESS :New additional level set: 4,5
[06/30/2011 5:30 PM] – FAILURE :Updating additional levels column for member vantagesmedia1 with value: 4,5
[06/30/2011 5:30 PM] – SUCCESS :Upgrading the primary membership level to the recently paid level. New primary membership level ID for this member is: 5
[06/30/2011 5:30 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to:jared@vantagesmedia,com
[06/30/2011 5:44 PM] – SUCCESS :Upgrading member account
[06/30/2011 5:44 PM] – SUCCESS :Using secondary membership level feature… adding additional levels to the existing profile of member ID:3
[06/30/2011 5:44 PM] – SUCCESS :Quering the table :wp_wp_eMember_members_tbl, to retrieve member profile
[06/30/2011 5:44 PM] – SUCCESS :Retrieved member profile. Need to add membership level ID: 4, to this profile
[06/30/2011 5:44 PM] – SUCCESS :Current additional levles for this profile:
[06/30/2011 5:44 PM] – SUCCESS :Current additional levels for this profile is empty. Adding level: 4
[06/30/2011 5:44 PM] – FAILURE :Updating additional levels column for member test_vantages with value: 4
[06/30/2011 5:44 PM] – SUCCESS :Upgrading the primary membership level to the recently paid level. New primary membership level ID for this member is: 4
[06/30/2011 5:44 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to:test1@vantagesmedia.com
Please let me know if there is a way to resolve this issue within the program, or when an update will be available.
Thank you,
Jared
Will try to make this the last post.
I tested without the multiple membership and same results. Purchasing the same membership or different membership did not renew or upgrade member.
BTW, I am using 6.4.2 of eMember and 5.4.4 of eStore.
Sorry to be a bother. I should also point out that I have multiple memberships enabled.
In checking the test member, they do have the membership from the “successful” second test added to their account, but they are still listed as expired and cannot access the content (which the new membership should allow.)
Also, with multiple memberships enabled, if the member purchases the same membership that expired, would that not renew them anyway?
To add some more details, I just check my eStore stats. I see two purchases, 1 for the original membership and 1 for the upgrade membership (the second test described above which did generate eMember emails, but not an actual upgrade.) I do not see any purchases for the first and third tests described above which did not generate eMember emails, although I was returned successfully to the website.
