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Hi-
Thank you so much for your reply. Could you please tell me which addon I need to get that will fix the problem?
Also, I just realized that the person who helped us adding the affiliate plug-in has her email listed in our information and the system will not allow me to edit it for “security reasons”. I apologize for the inconvenience, but could you send the email in response to #2 above to [info@traciefountain.com]? Is there any way to change the email to this address because it should not go to the one listed in our contact info.
Again, thanks for your help and your quick reply!
Hello-
We’ve been using the affiliate program for several months now and just recently partnered up with an affiliate that has a very large customer base. We just noticed this week that after he sent out an email with his affiliate link that 2 problems are occurring:
1) We currently sell 2 products, only one of which is part of the affiliate program we set up. When customers click on an affiliate’s link and are directed to the sales page for that particular item…but then also click on the other product we sell–which is not part of the program–and end up buying it, the plug-in then wants to count that as an affiliate sale, informs the affiliate they made a sale etc. So the question is, where did we go wrong and how do we make it so that only the one product counts as an affiliate sale?
2) The second problem we are having has to do with WooCommerce. We also just realized this week that if a person starts the purchase of a product (ie adds it to their cart) but then decides not to purchase it right before they put in their credit card, paypal info etc and closes out the page, it is still sending the affiliate a message telling them they have made a sale, when it fact they did not. This is getting to be a big problem in conjunction with the above problem, as we’ve had people trying to buy the product that isn’t part of the affiliate program AND not going through with the purchase as described above AND it’s still telling the affiliate they’ve made a sale.
Thank you for your help!
