[tony]

Hi Team,

I have replied for your email. Please let us know if you need any other information.

Best regards,

-Calabe

[tony]

Hi Team,

Thank you for your email. We checked all the settings under the General protection and membership level and everything looks correct and still the members cannot able to view the content once they have logged in.

We have also tried by creating a new page and added the content protection but we end up with no luck. Please guide us to fix this issue on the website and let us know if you need any other information on this.

Best regards,

-Calabe

[tony]

Hi Team,

Thank you for your email.

1. [Team:] Does this happen to only some, or all, users; including the Admin?

[Webstix:] This issue happens to all the users including the admin level access.

2. [Team:] Are you using any kind of page caching?

[Webstix:] We have a CACHE plugin on the website but we are not using it and it is in deactivate mode.

3. [Team:] What was the last modification you made to your site?

[Webstix:] We reset the admin login credentials on the website and that is the latest modification that we did on the website. After the login screen it is asking to login again.

Hope this information will help you. Thanks for your help

—

Thanks,

-Calabe

[tony]

That helped – thanks!

-Tony

[Author]

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