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Thanks Ivy! I have completed the site access form.
Hi
There haven’t been any changes that I’m aware of. It’s been a while since I worked on this site, it looks like there might be a couple of new plugins installed by the SEO guy (‘Embed iframe’ and ‘WP Super Edit’), but I have disabled both of them and the download problem remains.
Would it be useful if I emailed you an encrypted download link?
Thanks for your time!