[SimoneFitzy]

Hi, I have the same issue – [www.simonemadeit.com]

All working well on my site for months. I haven’t changed anything (really!). Then today the purchaser is not receiving the email with the download link and I am also not receiving the confirmation email from e-store. The Thank You page and paypal email notifications seem to be working fine.

I enabled the debug logs and did one test purchase. The ipn_handle_debug.log said:

[01/28/2013 1:15 PM] – SUCCESS :This debug line was generated because you entered the URL of the ipn handling script in the browser.

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I know that Paypal was down for a few hours (apparently the Asia Pacific region was undergoing an upgrade) and it was only after it was down that this has been happening. Any suggestions?

Thanks

Simone

[SimoneFitzy]

Thanks wzp. You guys have amazing customer service!

[SimoneFitzy]

Also, how do I find my .htaccess file?? Sorry, if that’s a strange question, but I can’t see it in my public_html folder. Thanks for any help you have!

[SimoneFitzy]

I am having a similar issue. What do I need to type in the .htaccess file for the IP to be blocked?

Thanks.

[SimoneFitzy]

Thanks so much!

[SimoneFitzy]

Your suggestions have worked great.

Unfortunately, I now have lots of empty/blank lines before and after the actual links. Do you know of any way to get rid of those?

thanks again

[SimoneFitzy]

Great. Thanks for your help!

[SimoneFitzy]

So far so good!

I still have the “Your ordered the following items” text and then empty lines/spaces, which ideally I don’t want to see.

Which CSS class do I need to change to display:none to make that go away? I’ve looked, but I’m not great at working out what I need to change.

Thanks for your help!

[SimoneFitzy]

Perfect. Thankyou!

[SimoneFitzy]

Thanks for that. I just contacted my hosting provider and they said they can’t turn off the open_basedir restrictions because of a shared hosting environment!

It all just seems too much for me to now find a new hosting provider – is there any other way around this? Would my files have issues if I just didn’t check that box and let the users see the url?

Thanks again

Simone

[SimoneFitzy]

Hi again

UPDATE FROM ABOVE MESSAGE:

I have tried each of the 8 download methods as suggested. When I have the Downloadable box Checked, I still get the page of gobbledgook opening up in my browser for each of the 8 different download methods.

I have noticed that the first part of the gobbledgook starts with the same error message that is appearing in the Settings “Download Validation Script Location” section (that I quoted above).

Hope you can help!

Simone

[SimoneFitzy]

Hi

Thanks for your quick replies!

I have followed the above link instructions so the Download Validation Script Location is set to the default.

I still get this error message in red though “Warning: file_exists(): open_basedir restriction in effect. File(/usr/local/pem/vhosts/105437/webspace/httpdocs/wp-content/plugins/wp-cart-for-digital-products/download.php) is not within the allowed path(s): (/usr/libexec/php5-cgi/share/pear/:/usr/libexec/php5-cgi/share/pear/:/usr/local/pem/vhosts/105437/webspace/siteapps/:/usr/local/pem/vhosts/105437/tmp/) in /usr/local/pem/vhosts/105437/webspace/siteapps/18253/htdocs/wp-content/plugins/wp-cart-for-digital-products/wp_digi_cart_admin_menu.php on line 1224 “

Does that matter?

Regards

Simone

[SimoneFitzy]

Thanks I will test out those download options and see which ones work!

Can you clarify for me:

– Uploading my pdf’s via the WordPress Library is ok; and

– I have a red warning in my Settings section under Download Validation Script Location – even though I haven’t changed the default location in that area (which is http://www.simonemadeit.com/wp-content/plugins/wp-cart-for-digital-products/). The part in read is as follows:

“You do not need to change this value unless you want to customize this. Can be used to customize the download URL Read More Here.

Configuration hint for the custom_download.php file is –> $wp_home_dir = ”; Warning: file_exists(): open_basedir restriction in effect. File(/usr/local/pem/vhosts/105437/webspace/httpdocs/wp-content/plugins/wp-cart-for-digital-products/download.php) is not within the allowed path(s): (/usr/libexec/php5-cgi/share/pear/:/usr/libexec/php5-cgi/share/pear/:/usr/local/pem/vhosts/105437/webspace/siteapps/:/usr/local/pem/vhosts/105437/tmp/) in /usr/local/pem/vhosts/105437/webspace/siteapps/18253/htdocs/wp-content/plugins/wp-cart-for-digital-products/wp_digi_cart_admin_menu.php on line 1224

ADVISORY: If you changed the download validation script location, please remember to install a customized version of download.php as per the above instructions. Note: If you are using a subdomain for the download validation script location, that is different from that of the eStore plugin, this message may be a false positive. But just to be sure, please double check your work, before ignoring this message.”

Thanks so much for your help!

Regards

Simone

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