Customers not receiving confirmation email & debug quit logging

[choyt]

Hi…I have made several flawless sales since installing my estore in early Nov 2012. On Dec 23rd, I had two sales within minutes of each other. Since then when someone has made a purchase, they have not received the email with the download link and my debug has quit logging?

I get an email from Paypal saying the transaction has taken place and it appears that the customers are getting an email from Paypal. Just no email with link to download.

I’ve been reading the forums and have checked my product settings and everything “seems” to be in order.

A couple of things I have learned is that when I enter http://www.cajunmicrowaveplans.com/wp-content/plugins/wp-cart-for-digital-products/paypal.php in my browser, I get a “404 Page Not Found” error.

I will say that I’ve been plagued lately by malware hacks and have set my site up to be monitored by Sucuri.net. Although I’m not aware of anything that happened on that day?

Does the above error file tell you anything?

Thank you very much for your help and I’ll be happy to provide additional information if needed. Was hoping the error file would provide a good place to start.

[admin]

Hi, The malware attacks on your site has definitely messed up the plugin and other settings of the site. Please do the following which may sort it out:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

Make sure you deactivate and delete the currently installed version of the plugin (this step is very important).

After that, you can do a test transaction with the debug that should help you see if everything is working correctly.

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[choyt]

Looks like it’s resolved now, thanks for your help! Turns out there was an .htaccess file with the following code,

<Files *.php>deny from all</Files>

Not sure if this was something Sucuri added as part of the security or if it was part of the malware attack? Regardless…it was keeping the php files from executing properly.

Again…thank you very much for your help!

(By the way…the .htaccess problem was something I stumbled upon while searching your support forum, so the forum led to the ultimate solution!)

[wzp]

@choyt

It was a misguided security attempt to prevent hackers from directly executing rouge PHP scripts. Unfortunately, it prevents download scripts and IPN from properly executing.

[SimoneFitzy]

Hi, I have the same issue – [www.simonemadeit.com]

All working well on my site for months. I haven’t changed anything (really!). Then today the purchaser is not receiving the email with the download link and I am also not receiving the confirmation email from e-store. The Thank You page and paypal email notifications seem to be working fine.

I enabled the debug logs and did one test purchase. The ipn_handle_debug.log said:

[01/28/2013 1:15 PM] – SUCCESS :This debug line was generated because you entered the URL of the ipn handling script in the browser.

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I know that Paypal was down for a few hours (apparently the Asia Pacific region was undergoing an upgrade) and it was only after it was down that this has been happening. Any suggestions?

Thanks

Simone

[SpookyCat]

Same here, two purchases today on our site, we get the paypal email saying we have received payment but the customer does not get their confirmation email with download link or license key, the debug logs show nothing at all. Is this a Paypal issue? The store has been working perfectly for months until today.

Chris

[morley]

We have the exact same problem. Three purchases have been completed since last night, and none of the customers received the e-mail with links. We had the debug setting turned off since everything was working perfectly for a long time; I have enabled them now and will report back as soon as another transaction takes place. I checked the mySQL, and download links for the included files were not generated either. Help!

I checked the IPN history in our PayPal account, and it looks like they weren’t sent for these most recent transactions. I called PayPal, and it appears to be a global issue due to an outage that took place last night. Here’s the page they’re keeping updated: http://www.x.com/content/notification-issue-receiving-instant-payment-notifications-ipns-jan-27

[admin]

Hi, Please wait for PayPal to address the issue on their server. As soon as their payment notification (IPN) delivery starts working everything else will start working as usual from eStore’s end. In the mean time, manually generate a download link for a product via eStore’s “Admin Functions” menu and give that to your customer. PayPal will later (when they resolve the issue) send the backlog IPNs and it will update all your eStore database too.

[morley]

PayPal is cycling from the most recent transactions to the oldest ones in sending out the IPNs. So far, all of our purchases from the last few hours have been processed, and it looks like they’ll get to the original there shortly.

[Author]

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