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Any news on this issue? I really need to get this solved today as my client has a deadline that needs to be met
thanks,
The ebook PDF was supplied by my client, and looking at it’s properties, it seems to have been created from a .docx file in MS Word,
The ‘PDF producer’ is listed as: Mac OS X 10.5.8 Quartz PDFContext
UPDATE – my hosting provider moved my account from a Zeus server to an Apache server and that seems to have solved the return URL issue.
However, I am still receiving ‘an error occurred while trying to stamp the file’ when I attempt to manually stamp a file,
and I still receive the ‘Download file cannot be found. Please let us know. Thank you!’ from the encrypted link…
Just wondering if you had a chance to have a look at the PDF stamper issue?
I’m still waiting to hear back from my hosing provider with regards to the 404 error
thanks,
Hi, thanks for the response.
I have followed the checklist supplied but still receive the same error, could it be a server permissions issue?
I am happy to give you site access if you wanted to take a look.
Have contacted my hosting provider with regards to the 404 error
thanks,
Ryan
UPDATE – I have have been using the PDF stamper for the file, after unchecking the ‘stamp’ option in the product settings, the email download link now works.
The link still doesn’t show in the thankyou page (with no PDT and autodirect), and I still get a 404 error as described above with PDT and autodirect ON)
I also tried manually stamping the PDF file but received an error: “An error occurred while trying to stamp the file!”
The PDF was supplied by my client, and was created from a .docx file using Mac OS X 10.5.8 Quartz PDFContext according to the pdf properties. All permissions are set to ‘allowed’
