404 error for thankyou page return URL + encrypted download link not working

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Tagged: download link not showing, PDF stamper issue

This topic has 16 replies, 4 voices, and was last updated 14 years, 5 months ago by amin007.

Viewing 15 posts - 1 through 15 (of 17 total)

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February 1, 2011 at 10:46 pm #2617

secondstorey
Member

hi,

Firstly, thanks for a great plugin, it is (mostly working great.

However, I am having a couple of issues I thought you might be able to help me with:

ISSUE #1:

I have setup my Paypal account for PDT, and entered my return URL which I created in WordPress, and pasted the identity token in the right place, I ticked “Enable Transaction Result Display” and “Use Automatic Post Payment Processing”

I am able to checkout and pay successfully with PayPal (with a $0.01 test product with encrypted download link – a pdf file) but after being redirected back to my site I get a 404 page, with

the page title “Nothing found for thankyou?tx=1VX5893102033531S&st=Completed&amt=0.01&cc=AUD&cm=&item_number=”

and the URL [http://www.workyourselfout.com/thankyou?tx=1VX5893102033531S&st=Completed&amt=0.01&cc=AUD&cm=&item_number=]

I tested it again WITHOUT PDT and auto redirect, and the thankyou page appears, but the download link doesn’t.

ISSUE #2)

The email gets sent out fine after purchase, however when the download link is clicked I get a ‘Download file cannot be found. Please let us know. Thank you!’ error, with the URL in the address bar as:

[http://www.workyourselfout.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=0hOa%2FSMFV%2F2ZgqTpyUyZ9OKTRg%3D%3D]

I have tried unticking ‘downloadable’ in the product settings, have tried adjusting the ‘Automatic URL Conversion Preference’ to ‘Do Not Convert’ but I still get the same error,

any assistance would be much appreciated!

thanks,

Ryan

February 1, 2011 at 10:48 pm #28592

secondstorey
Member

Sorry, my website URL is [www.workyourselfout.com]

February 2, 2011 at 12:43 am #28593

secondstorey
Member

UPDATE – I have have been using the PDF stamper for the file, after unchecking the ‘stamp’ option in the product settings, the email download link now works.

The link still doesn’t show in the thankyou page (with no PDT and autodirect), and I still get a 404 error as described above with PDT and autodirect ON)

I also tried manually stamping the PDF file but received an error: “An error occurred while trying to stamp the file!”

The PDF was supplied by my client, and was created from a .docx file using Mac OS X 10.5.8 Quartz PDFContext according to the pdf properties. All permissions are set to ‘allowed’

February 2, 2011 at 4:53 am #28594

wpCommerce
Moderator

First you need to make sure that you can manually stamp the PDF file. So please go through the checklists of PDF Stamper here –

https://support.tipsandtricks-hq.com/forums/topic/an-error-occurred-while-trying-to-stamp-the-file-pdf-file-creation-checklist

February 2, 2011 at 5:35 am #28595

wpCommerce
Moderator

Can you please also contact your hosting provider as to why the following URL is giving a 404 error. This is a standard PDT response that PayPal sends:

[http://www.workyourselfout.com/thankyou?tx=1VX5893102033531S&st=Completed&amt=0.01&cc=AUD&cm=&item_number=]

February 2, 2011 at 9:52 pm #28596

secondstorey
Member

Hi, thanks for the response.

I have followed the checklist supplied but still receive the same error, could it be a server permissions issue?

I am happy to give you site access if you wanted to take a look.

Have contacted my hosting provider with regards to the 404 error

thanks,

Ryan

February 3, 2011 at 4:45 am #28597

amin007
Participant

Your hosting provider needs to addres the issue whereby the following URL gives a 404:

[http://www.workyourselfout.com/thankyou?tx=1VX5893102033531S&st=Completed&amt=0.01&cc=AUD&cm=&item_number=]

This is how PayPal sends the PDT (payment data transfer) to any website and it should work on any website. The plugin doesn’t do anything special here. Once your site doesn’t go to a 404 when PayPal sends the payment data eStore can read the data sent by PayPal and show the download links after the verification.

I have sent you an email to get site access so I can check the PDF stamper issue.

February 3, 2011 at 11:26 pm #28598

secondstorey
Member

Just wondering if you had a chance to have a look at the PDF stamper issue?

I’m still waiting to hear back from my hosing provider with regards to the 404 error

thanks,

February 4, 2011 at 2:45 am #28599

amin007
Participant

Nope, I did not receive the details from you. Please send it again.

February 6, 2011 at 10:31 pm #28600

secondstorey
Member

hi,

Just making sure you received the site access details I resent?

February 7, 2011 at 1:21 am #28601

Ivy
Member

Hi, Yes we did .

February 8, 2011 at 2:24 am #28602

secondstorey
Member

UPDATE – my hosting provider moved my account from a Zeus server to an Apache server and that seems to have solved the return URL issue.

However, I am still receiving ‘an error occurred while trying to stamp the file’ when I attempt to manually stamp a file,

and I still receive the ‘Download file cannot be found. Please let us know. Thank you!’ from the encrypted link…

February 8, 2011 at 3:01 am #28603

Ivy
Member

Hi, What program are you using to create your PDF files?

February 8, 2011 at 3:13 am #28604

secondstorey
Member

The ebook PDF was supplied by my client, and looking at it’s properties, it seems to have been created from a .docx file in MS Word,

The ‘PDF producer’ is listed as: Mac OS X 10.5.8 Quartz PDFContext

February 8, 2011 at 4:45 am #28605

amin007
Participant

I have your email.. I will go through the details and reply there.
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