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I found my previous post answered already by Amin, which said, that my issue suggested that “the PHP session on your site isn’t working correctly. Please contact your web hosting and request them to fix your PHP session issue. I think that will solve the problem.”
I did, and my hosting provider “updated the session.save_path,” and it worked. Immediately.
I couldn’t find this previous post so posted another today. I will follow up with my hosting provider and get right back. thank you. : )