[rosspdavis]

Thank You very much – that worked!

[rosspdavis]

Hi there

I have a problem with our wp eStore. I recently upgraded wp-eStore to the current version 7.9.1 ..

When our online store page at:

[http://duetimages.com/purchase-photography-gift-voucher/]

.. is used on high resolution tablet or a normal windows desktop PC, everything is fine. However, on a mobile phone (rather than a high resolution tablet or a normal windows desktop PC), the Checkout button doesn’t work. It literally won’t bring up the usual message window that takes you into the PayPal payment gateway. It sits there doing nothing!

I have tested this on Chrome and Firefox on a couple of Android mobile phones, and literally nothing happens when you press the checkout button. Do you know why this could be ?

We are on wordpress 4.2.2 and run the Prophoto 5 theme.

Kind regards

Ross Davis

[rosspdavis]

One final post from me on this Thread. Just now, I discovered that the authors of the otherwise excellent ProPhoto 5 have ‘slipped in’ a new setting for ‘performance caching’. Guess what the default value of this setting was ?? You guessed it .. “Enabled”

So I disabled this setting, and now wp eStore works perfectly again. Thanks a lot for your advice on this one. I have also let the ProPhoto authors know of this conflict with PHP behaviour

[rosspdavis]

Thanks for sending that link through – I immediately reverted from the theme “Prophoto 5” to the theme “Prophoto 4”, ran a test – and the cart worked properly!! So now I am going to raise this issue with the Prophoto support team. I will let you know what they say

[rosspdavis]

Hi there, Thanks for your initial reply. I contacted BlueHost, and they confirmed that server-side caching is not enabled. I can also confirm that we have no caching plug-ins. The only plug-ins we have (which I did temporarily disable for debugging purposes) are “Broken-link Checker, SEO Yoast, AVH First Defence against SPAM and Recent Comments with Excerpts”.

An example of our product page is [http://duetimages.com/purchase-photography-gift-voucher/]

As you can see, when you press “Add to Cart”, and then you view the cart it is empty. Also, when occasionally an item does go to the cart, the item does not seem to delete from the cart properly when you press the red ‘delete’ icon on the right-hand side of the cart entry.

Bluehost support DID however, find the following errors in the logs though..

[09-May-2015 00:42:40 UTC] PHP Notice: Undefined index: SCRIPT_NAME in /home2/duetimag/public_html/wp-includes/load.php on line 89

Thank You for looking into this quite urgently – it’s really appreciated :o)

[rosspdavis]

Hi there

I have read this forum post very carefully, and checked the php settings in php.ini. Our ISP is bluehost, and up until 3 days ago, everything was fine with our shopping cart. Then, all of a sudden – it has started to behave strangely. Basically, when the “add to cart” button is pressed on any product, the cart remains empty. Occasionally (randomly) it will show a product in the cart, but then something even stranger occurs = the product cannot be removed!

I have double-checked the PHP version (5.4), and although this changed from v5.2 a few months ago – it hasn’t caused any problems up to now. The only thing that has happened recently is that WordPress did a minor update from 4.2.1 to 4.2.2. We use the Prophoto 5 theme, and have very few other plug ins – none of which have updated recently. Your thoughts are appreciated as right now we cannot sell any products online !

One last piece of information – this morning we updated from eStore v7.0.7 to 7.1.9

Please help us – thank you

[Author]

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