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Well I’ve been doing several tests and this is what I found out.
The problem seems to be about the “Downloadable” option in the “Digital Content Details” tab when creating a product.
When Downloadable is activated, the source of the product (real URL) is hidden but the download generates a corrupted file. When downloadable is unabled, then the source is visible but the generated file is working.
Yes, I’ve been through the checklist and I think I didn’t made any mistakes…
Let me know what you think.
– Actually you are right: I’m not using them but manual links are indeed never changing when trying to generate a new one. How is that ?
– Delivered pdf files delivered via encrypted links are corrupted.
“Hi, are you manually generating one link and sending it your customers?”
I gave it a try and those links are working fine.
“If not then you shouldn’t be having this issue.”
I know but I do Links automatically generating by the system seem to be problematic. I’ll keep an eye on it and keep you posted. It might be that users are lying to me but I doubt it….